Service Delivery Manager
4 days ago
About the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What You Will Do Act as the primary client contact for service delivery matters; build trust and manage expectations Translate client requirements into implementation plans, then lead execution to hit milestones, quality, and scope Define, evolve, and enforce service delivery policies, procedures, and governance to support consistency and scalability Lead, coach, and empower team members to meet SLAs, targets, and professional growth Monitor KPIs, SLAs, performance metrics; run root cause analyses and corrective actions Own post-implementation support and operational monitoring, including standby/after-hours as needed Interface with cross-functional teams to resolve escalations Conduct periodic service reviews with clients, incorporate feedback, and drive enhancements Advocate for and drive service automation, process improvements, and standardization Keep updated with IT service management best practices, trends, and technologies What We Are Looking For 3+ years in a service delivery / operations management role within IT products & services For earlier career candidates, we also have a Junior role with mentoring and pathway to senior. Strong technical background: infrastructure, systems, networking, Wifi, IoT Solid grasp of service management frameworks (ITIL / SLA governance) Excellent leadership, team management, and mentorship skills Exceptional stakeholder communication: able to engage with clients, internal teams, and executives Analytical orientation: problem solving, data-driven decision making, metrics mindset Bonus: certifications in ITIL, PMP, or similar Hands-on experience (or willingness to lead) in:• Networking & WiFi technologies• Linux / Web / Database / Web apps• Software / internet protocol fundamentals What You’ll Gain Ownership of end-to-end service delivery, with real influence on processes and tech Exposure to cross-functional challenges (client management, ops, support, security) Platform to lead scalable transformation and automation initiatives Clear path for growth into senior operations, product, or technology leadership #J-18808-Ljbffr
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Delivery Manager
3 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full time**Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...
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delivery manager
1 week ago
Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per yearKey ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...
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Assistant Director, Service Delivery
1 day ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
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Manager/senior Manager, Service Delivery
1 week ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....
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Senior Manager, Service Delivery
3 days ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
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Manager, Service Delivery
5 days ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users. **[What you will be working on]** Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity....
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Engineering Manager
1 week ago
Singapore Delivery Hero Full time $120,000 - $180,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Engineering Manager
1 week ago
Singapore Delivery Hero Full time $120,000 - $240,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
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Area Manager
6 days ago
Singapore Delivery Hero Full timeAbout the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...
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Service Delivery Manager
6 days ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeService Delivery incorporates the end to end deliverables of the Service Contract delivered by Singtel Group (or it’s sub entities). This includes service governance, client engagement with Customers, and managing external and internal stakeholders’ expectations and deliverables outcome. The service delivery will also cover the growth of the account and...