Lead End User Support Specialist

6 days ago

Singapore UST GLOBAL (SINGAPORE) PTE. LIMITED Full time

Roles & Responsibilities Job Decription We are looking for a hands-on and people-focused End User Services (EUS) Team Leader to supervise and work alongside the IT support team in day-to-day operations. This role blends leadership and technical expertise, where the individual will not only manage a team of support technicians but also directly handle complex technical issues, support end users, and ensure service quality. The ideal candidate thrives in a collaborative environment, takes initiative, and demonstrates strong technical and interpersonal skills. Key Responsibilities: Team Supervision & Technical Operations• Lead a team of L1/L2 support technicians and provide technical and operational guidance.• Manage ticket queues, assign work, and ensure SLAs and KPIs are consistently met.• Work hands-on to resolve complex or high-impact technical issues and escalations (P1/P0). Technical Support & Troubleshooting • Perform Level 2 troubleshooting for hardware, OS, software, and networking issues.• Support deployment, configuration, and maintenance of end-user devices and applications.• Assist with onboarding/offboarding processes and access provisioning. Resource & Shift Management • Manage team schedules, shift rotations, leave planning, and on-call readiness.• Facilitate team meetings, training sessions, and knowledge-sharing forums. Process Adherence & Quality • Enforce SOPs, security protocols, and ITIL-aligned processes.• Ensure asset tracking, documentation, and lifecycle management practices are followed. User Engagement & Service Delivery • Conduct floor walks, run Tech Bars, and promote a user-centric support culture.• Monitor CSAT and implement corrective actions based on user feedback. Reporting & Collaboration • Generate team performance reports, ticket trend analysis, and improvement plans.• Liaise with other IT teams to escalate and resolve interdependent issues. Job Requirements Bachelor’s degree in information technology, Computer Science, or related field. 4–6 years of experience in End User Support with at least 1–2 years in a team lead or supervisory role. Strong technical background in desktop support, Microsoft 365, AD, Intune, and collaboration tools. Proven ability to manage a support team and maintain high service standards. Hands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM. Familiarity with ITSM tools like ServiceNow, Remedy, or similar platforms. Understanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity Management). Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting. Basic understanding of networking, infrastructure, and telecom concepts. Strong interpersonal and communication skills with a focus on user experience. Preferred Certifications: • ITIL Foundation • Microsoft Certified: Modern Desktop Administrator Associate • CompTIA A+ / Network+ End User Computing, Desktop Support, IT Helpdesk, Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM. ServiceNow, ITSM, A/V support, collaboration tools, endpoint security, and remote troubleshooting. Tell employers what skills you have MacOSA+TroubleshootingHardwareAsset TrackingInterpersonal SkillsActive DirectoryUser ExperienceInformation TechnologyNetworkingWindowsTeam LeadITILTalent AssessmentService DeliveryTechnical Support

  • End User Support Specialist

    2 weeks ago

    Singapore Sennheiser Full time

    Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage. For us, the audio...

  • End User Support Engineer

    2 weeks ago

    Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    5 dau work week : Monday to Friday Location : Henderson Road ( Office location ) Contract : One year contract Job Title: End User Support Engineer / IT Support Specialist Location: Multiple Customer Locations (Travel is claimable) **Job Type**: C ontract - 12 Months Experience Level: 2-3 Years Job Summary: We are seeking a skilled End User Support...

  • End User Support

    2 weeks ago

    Singapore Baker Hughes Full time

    **Do you enjoy acting quickly to solve problems?** **Would you like to take ownership of delivering an exceptional service to our customers?** **Join our Digital Solutions Team** Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind...

  • End User Support

    3 days ago

    Singapore Baker Hughes Full time $60,000 - $120,000 per year

    Do you enjoy acting quickly to solve problems? Would you like to take ownership of delivering an exceptional service to our customers? Join our Digital Solutions Team Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to...

  • Desktop Support End User Support Engineer

    2 weeks ago

    Singapore Rapsys Technologies Full time

    Shall provide daily on-site DESKTOP management and support services (“DESKTOP Support Services”) for end-users’ End User Computing Devices (DESKTOP) which are used in the Customer’s environment with the Customer’s approval. The general scope of Desktop Support Services shall mínimally include: (a) Image build management; (b) Administration and...

  • IT Specialist

    1 day ago

    Singapore One Vogue Pte Ltd Full time

    Responsibilities - Support for integration of Microsoft Dynamics NAV2016 platform with other platforms - End-user support for Navision platform - Navision Change Request Management - Develop, customize, and configure your existing Microsoft Dynamics NAV. - Debugging and fixing issues related to NAV code - Maintain IT and end-user documentation on processes...

  • End-user Support Manager

    5 days ago

    Singapore ITCAN Pte Ltd Full time

    Lead, Manage and Provide onsite EUCD support - Incident and problem resolution of EUCD stations - Administration and Configuration of EUCD devices - End User Device Hardening and Lockdown - Handle laptop Re-imaging incidents - Moving PCs and Devices within same premises - Network Access Control (NAC) related issue - Guide users on data backup and transfer -...

  • End User Support Analyst

    1 day ago

    Singapore ENNOVATEZ PTE. LTD. Full time

    **End User Support Analyst** We are looking for experienced full-time End User Support Analyst to provide End User Computing or Deskside support to Multinational companies in Singapore. **Job Responsibilities & Requirement**: **Primary** - Provide level 2 End User Computing support and well verse in Windows OS - Good Hardware and software troubleshooting...

  • System Admin End User Support

    3 days ago

    Singapore Experis Full time

    Location: Raffles Place **Responsibilities**: - Provide all levels of End User support in one or more technologies (Windows, Mac, Mobile, CRM, Microsoft 365, Databases, servers, Active Directory etc) - Effectively interfaces with executive level staff and\or their administrative teams to understand the issues they are experiencing and perform diagnostic...

  • End User Services Team Lead

    2 weeks ago

    Singapore SEACO ASIA PTE. LTD. Full time

    Responsible for provision of first and second-line support to Seaco’s End Users. Leads (End User Services) EUS team to ensure processes and resources are aligned with Seaco’s needs for end user support. **Reports to**: Director of IT Services **Line Management Responsibility**: 3 x EUS Engineers (Singapore, Hamburg, Houston) **Key Tasks and...