System Admin End User Support

4 days ago

Singapore Experis Full time

Location: Raffles Place

**Responsibilities**:

- Provide all levels of End User support in one or more technologies (Windows, Mac, Mobile, CRM, Microsoft 365, Databases, servers, Active Directory etc)
- Effectively interfaces with executive level staff and\or their administrative teams to understand the issues they are experiencing and perform diagnostic procedures to isolate and resolve the issues.
- Participates in service improvement meetings and works closely with other support groups on improving services and reducing incidents.
- Escalate or work in tangent with appropriate external support specialists or support groups on unresolved issues.
- Escalate hardware repairs to third party providers as needed.
- Installation of workstation, video and mobile hardware/software as required.
- Maintain accurate control in the asset database of deployed assets, recording/updating as needed.
- Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.
- Interprets business issues and recommends best practices.
- Participate and involved in activities of functional area without direct reports but may be called on to direct the team\project as needed.
- Responsibility for planning, budgetary control, and regular reporting of all IT efforts.
- Exploring, Incorporating, implementing, and testing new technology to the used in the organization.

**Requirements**:

- Degree or Post-Graduate in Computer Science / Computer Engineering / Information Technology / Information Systems or equivalent
- With min 3 years of experience in a similar role and possess depth and breadth of in technologies required to support end user systems
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Hands on experience with computer networks, network administration and network installationJeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

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