End User Support Specialist

2 days ago

Singapore Sennheiser Full time

Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as:
**End User Support Specialist**

**Your tasks**
- Escalation from self-service tools (FAQ, How to guides)
- Contribute to self-help content
- Web sales order placement support
- Customer service and complaint handling
- Support with achievement of relevant KPI targets.
- Assist end users with our suite of self-help tools (Repair portal, web shop)
- Remain current on product information and product updates through available resources

**Your profile**
- Degree/Diploma in Business/Electronic Engineering or relevant academic field
- Minimum 1-3 years customer service/end user or order handling experience
- Fluent in English, strong PC Skills in MS Office and JD Edwards software is added advantage
- Strong customer service attitude; able to handle difficult customers with diplomacy and tact
- Excellent communication (oral and written) skills, and excellent phone skills and accurate data entry skills
- Excellent interpersonal skills and teamwork and good organizational skills with excellent follow-through and problem-solving skills
- Prior experience with Logistics and export documentation

**Your benefits**
- **Environment**: Join our international family business where you’ll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets”.
- **Work-life balance**: Sennheiser offers flexible working arrangements to allow you balance between work and home life.
- **Flex-benefits**:Enjoy flexi-benefits such as medical, dental, optical, gym benefits etc.

**Do you have any questions?

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