Principal Technical Services Support Specialist

2 days ago

Singapore Medtronic Full time

Principal Technical Services Support Specialist
At Medtronic, you can embark on a fulfilling career of exploration and innovation, contributing to the advancement of healthcare access and equity for all. Leading with purpose, you will play a crucial role in breaking barriers to innovation in a more connected and compassionate world.As part of the Digital Technologies Business Unit at Medtronic, you will be at the forefront of implementing cutting-edge AI technology and computer vision in the operating room (OR) and surgical training. The goal is to enhance the safety of surgeries worldwide. The Touch Surgery Ecosystem solution, which includes the innovative DS1 computer, aims to provide a platform for hospitals to manage videos, analyze data, and livestream surgical procedures securely.As a Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team, your primary responsibility will be to offer remote and on-site technical support for custom computing devices. Your role will involve driving customer satisfaction through exemplary service and effective communication, supporting customers throughout their journey from pre-sales to post-Go live phases. Collaboration with global teams, sales, product, and engineering teams will be essential to ensure seamless support delivery.Key Responsibilities:- Deploying and maintaining the surgical video ecosystem- Understanding and managing surgical video management systems- Serving as the primary point of contact for issue resolution- Designing and refining technical support structures aligning with global strategies- Timely issue resolution through remote troubleshooting and field support- Supporting implementation team activities from pre-installation surveys to upgrades- Building relationships with sales and implementation teams to provide unified customer supportQualifications:- Minimum 5 years of experience in a technical or customer support role- Proficiency in troubleshooting software issues and effective customer communication- Knowledge of network infrastructure and technologies including IP address assignment and firewall configuration- Ability to configure and troubleshoot devices for connectivity- Strong problem-solving skills and customer-centric approach- Excellent verbal and written communication skillsPreferred Skills:- Familiarity with video, streaming, and imaging technologies- Experience with Cloud-based solutions, especially AWS- Proficiency in ERP systems, Jira, ServiceNow, or ServiceMaxEducation:- Full-time graduate degreeMedtronic is a global leader in healthcare technology, driven by bold thinking and actions to address critical health challenges worldwide. With a mission to alleviate pain, restore health, and extend life, we are a team of over 90,000 passionate individuals committed to delivering innovative solutions that transform lives every second, every hour, every day.We are dedicated to engineering the extraordinary, empowering insight-driven care, prioritizing people's experiences, and achieving better outcomes for our world.Join us at Medtronic and be part of a diverse team that values innovation, collaboration, and making a difference in healthcare.,
Job Tags
erp, system architecture, firewall, tcp/ip, it network
Sign-in & see how your skills match this job
Principal Technical Services Support Specialist
Find Your perfect Job Sign-in & Get noticed by top recruiters and get hired fast
#J-18808-Ljbffr

  • Principal Technical Specialist

    4 days ago

    Singapore beBeeEngineering Full time

    Job Title: Principal Technical Specialist Role Summary As a Principal Technical Specialist, you will play a key role in supporting Project Managers in the execution of projects. Your primary responsibility will be to provide technical expertise and support throughout various stages of project development, from conceptual design to contract administration. ...

  • Application Support Specialist

    13 hours ago

    Singapore beBee Technical Specialist Full time $100,000 - $150,000

    OverviewA technical specialist is required to provide follow the sun Level 2 production system support including:Strong knowledge on Murex MX3/G2000 in FX Cash and Commodity moduleSupporting the Front Office FXC, FXO, Precious and Base Metal Trading deskProvide End-to-End production application support with ITIL scopeCan able to handle incidents in a timely...

  • Technical Support Specialist

    5 days ago

    Singapore BNL SERVICES PTE LTD Full time

    We are looking for a highly skilled and motivated individual to join our team as a Technical Support Specialist for our digital twins project. As a Technical Support Specialist, your role will be vital in ensuring the smooth implementation, operation, and support of our digital twins solution within our organisation. You will collaborate closely with the...

  • Technical Service and Support Specialist

    5 days ago

    Singapore beBeeTechnical Full time

    Job Title: Technical Service and Support Specialist We are seeking a highly skilled Technical Service and Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support to customers and partners. Key Responsibilities: Provide clear consultation and coaching to customers and...

  • Technical Support

    1 week ago

    Singapore INNOGREEN SOLUTION PTE. LTD. Full time

    **Roles & Responsibility** - To assist Sales & Development team in Sales Pitch, Project Planning & Proposal, technical specification and demo/ simulation. - To support robotics programming, installation and commissioning. - After sales service and troubleshoot any technical issue arise. - To liaise with product principals and our R&D team base in HQ...

  • Senior Technical Consultant and Principal Technical

    1 week ago

    Singapore Dhata Tech Full time

    Role - Senior Technical Consultant and Principal Technical Consultant - Location - Singapore, Singapore - Experience - 3-4 years - Job requirements Responsible for supporting the Solution Architect through the Capability Assessment module, and for planning and sizing the technical components implementation activities Performs details analysis to support...

  • Technical Support Specialist

    5 days ago

    Singapore beBeeSupport Full time

    Technical Support SpecialistWe are seeking a highly motivated individual to fill the role of Technical Support Specialist in our fast-paced IT department.About the JobThis is an exciting opportunity to work with a dynamic team that provides top-notch support to our clients. As a Technical Support Specialist, you will be responsible for providing timely and...

  • Principal Structural Specialist

    3 days ago

    Singapore beBeeStructural Full time $150,000 - $250,000

    Job Title: Principal Structural SpecialistThe primary objective of this role is to ensure the technical integrity and compliance of all design requirements for offshore oil and gas projects.About the Role:We are seeking an experienced and skilled Principal Structural Specialist to join our team.This individual will be responsible for overseeing the...

  • Principal GTM Specialist Solutions Architect, GenAI, AWS

    19 hours ago

    Singapore Amazon Web Services (AWS) Full time

    Overview Principal GTM Specialist Solutions Architect, GenAI, AWS Join to apply for the Principal GTM Specialist Solutions Architect, GenAI, AWS role at Amazon Web Services (AWS). Get AI-powered advice on this job and more exclusive features. Description Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do...

  • Technical Support Specialist

    2 days ago

    Singapore beBeeTechnical Full time $40,000 - $60,000

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to end-users.Our ideal candidate will have a strong background in...