Customer Service Associate

3 days ago


Singapore VA DISTINCT PARTNERS PTE LTD Full time

Job Description:

As a Customer Service Associate, you will play a crucial role in handling insurance policy renewals and providing exceptional support to customers before, during, and after sales. You will work closely with the underwriting and claims departments, leveraging your skills to drive growth, recognize achievements, and contribute to a dynamic environment that fosters employee development.

Main Responsibilities:
  • Customer Service: Provide top-notch service by addressing customer inquiries, ensuring seamless and accurate transactions throughout the sales process.
  • Policy Renewal: Engage in outbound calls to motivate customers to renew their personal insurance policies, aiming to meet retention goals and exceed customer expectations.
  • Team Collaboration: Work collaboratively with teams such as Underwriting, Claims, and Finance to achieve company objectives, uphold service standards, and drive business success.
  • Reporting and Analysis: Prepare and organize monthly reports and account summaries, analyzing data to inform strategic decisions and optimize performance.
  • Performance Improvement: Drive individual and team performance to meet Key Performance Indicators (KPIs), identifying areas for improvement and implementing changes to enhance operational efficiency and effectiveness.
  • Process Excellence: Contribute to service and process improvements, ensuring smooth operations while maintaining business standards and compliance.
  • Additional Support: Assist the team with additional tasks as needed, demonstrating flexibility and a willingness to go above and beyond.


  • Singapore Recruit Express Pte Ltd Full time

    Company OverviewRecruit Express Pte Ltd is a leading recruitment agency that specializes in healthcare and lifescience.Job DescriptionWe are seeking a skilled and friendly customer service representative to join our team. As a customer service associate, you will be responsible for greeting customers, providing product information, and advising on products...


  • Singapore JOBSTUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Us:We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a fast-paced...


  • Singapore Celecti Pte Ltd Full time

    At Celecti Pte Ltd, we are seeking a highly skilled and dedicated Customer Service Associate to join our team. This 4-month contract position offers the opportunity to work in a dynamic environment and gain valuable experience.The ideal candidate will have experience in using Microsoft office applications and a strong background in customer service roles. As...


  • Singapore PropNex Realty Pte Ltd Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Associate to join our team. The primary role is to serve our salespersons or clients at the customer service counter or reception counter.Key Responsibilities:Process documents, collect commission (cash, cheque or online payments), sale of merchandise, use POS systemHandle office equipment...


  • Singapore SPREAD TECHNOLOGIES SINGAPORE COMPANY PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:We are looking for a proactive and customer-oriented Customer Service Associate to join our team. The successful candidate will be responsible for providing excellent customer support through live chat and email channels, assisting users with inquiries, resolving issues, and ensuring customer satisfaction. This role...


  • Singapore Woodlands Transport Service Full time

    Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...


  • Singapore SPREAD TECHNOLOGIES SINGAPORE COMPANY PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:We are looking for a proactive and customer-oriented Customer Service Associate to join our team. The successful candidate will be responsible for providing excellent customer support through live chat and email channels, assisting users with inquiries, resolving issues, and ensuring customer satisfaction. This role...


  • Singapore VA DISTINCT PARTNERS PTE LTD Full time

    As a Customer Service Associate, you'll handle insurance policy renewals and support pre- and after-sales, work with underwriting and claims dept. You get a competitive salary, and a dynamic environment that supports growth and recognizes achievements. Key Responsibilities: Provide outstanding service by addressing customer inquiries and ensuring smooth,...


  • Singapore SAFRA National Service Association Full time

    Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...


  • Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...


  • Singapore Search Index Pte Ltd Full time

    Customer Experience AssociateWe are seeking a highly skilled Customer Experience Associate to join our team at Search Index Pte Ltd. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service and ensuring that every customer interaction is positive and memorable.Main Responsibilities:Respond to customer inquiries...


  • Singapore JOBSTUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Us:We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a fast-paced...

  • Customer Service Exe.

    3 weeks ago


    Singapore ST Recruitment Centre Full time

    To assist the Manager in the implementation of Customer Service Tasks and Duties:-1. Receive and attend to customer's enquiry, feedback and complaints.2. Analyze customer's request, complaints, channel to relevant staff for follow-up action, and ensure all cases are attended to promptly.3. Monitoring and report on Customer survey and feedback.4. Organization...


  • Singapore HA HA BIN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...


  • Singapore Dynamic Human Capital Pte Ltd Full time

    Position DescriptionWe are currently looking for skilled Retail Sales Professionals to work in various locations across the country. As a Senior Retail Associate, you will be responsible for engaging with customers, showcasing products, and providing attentive service to meet and exceed service delivery standards.


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Scope:Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and resolving...


  • Singapore Jobscentral Full time

    At Jobscentral, we believe that every customer interaction is an opportunity to build trust and loyalty. As a Customer Experience Associate, you will play a key role in ensuring that our customers receive the best possible experience.About the Role:Deliver exceptional customer service through various channelsCollaborate with internal teams to resolve...

  • Customer service

    2 weeks ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:Patient registration Scheduling of appointments Limited patient care activities and orientation to patients and their relatives. Cashiering duties Assist in administration work Any ad hoc duties as assignedRequirements:min. NITEC and/or Diploma and above Entry Level, Training provided Prior healthcare /...


  • Singapore JOBSTUDIO PTE LTD Full time

    The primary responsibility of the Senior / Customer Service Associate is to provide exceptional support by addressing general inquiries and managing appointment scheduling for patients and the public. You will thrive in a dynamic and fast-paced environment while managing complex healthcare-related concerns. Reporting to the Institution Lead of the Group...

  • Customer Service

    2 weeks ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Scope:Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and resolving...