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Senior/ Customer Service Associate
1 week ago
The primary responsibility of the Senior / Customer Service Associate is to provide exceptional support by addressing general inquiries and managing appointment scheduling for patients and the public. You will thrive in a dynamic and fast-paced environment while managing complex healthcare-related concerns. Reporting to the Institution Lead of the Group Contact Centre, you will:
Key Responsibilities:
Deliver outstanding customer service by understanding and responding to callers' needs.
Provide accurate, timely, and appropriate information to resolve caller inquiries.
Assist with appointment scheduling and rescheduling as requested by callers.
Manage various administrative functions of the hotline, including handling emails, referral requests, and emergency activations.
Coordinate with different departments within the institution to ensure that requests are addressed and resolved promptly.
Requirements:
Holding Nitec/ Diploma in any field, or relevant experience in a similar role (Fresh graduates are welcome to apply).
Friendly and approachable personality with strong interpersonal skills.
Ability to adapt and perform well in a fast-paced work environment.
Basic computer literacy with good typing speed.
Capable of multitasking and working effectively under pressure.
Interested applicants, kindly furnish us with your detailed resume in MS Words format and click the "Apply Now" button.
We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.
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