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Customer Service Business Associate

1 week ago

Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time

Job Description

We are seeking a skilled Cross Functional Team Member to join our team at ST ENGINEERING E-SERVICES PTE. LTD. as a Customer Service Executive Assistant. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences.

About the Role

  • You will handle customer inquiries and provide timely resolutions via various channels, including telephone and email.
  • Ensure seamless communication with customers, addressing their queries and escalating complex issues to senior team members when necessary.
  • Engage with customers on change management initiatives, fostering open dialogue and encouraging participation.
  • Suggest process improvements based on customer feedback and interactions.
  • Prepare and submit daily reports, maintaining accurate records of customer interactions.

What You Will Achieve

  • Develop strong relationships with customers, establishing trust and credibility through responsive and effective issue resolution.
  • Contribute to a positive and supportive work environment, sharing knowledge and expertise with colleagues to enhance overall team performance.
  • Promote a culture of continuous improvement, identifying areas for growth and suggesting innovative solutions.