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Customer Services Associate

2 weeks ago

Singapore Spread Technologies Singapore Company Pte Ltd Full time
Job Overview

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team.

Responsibilities
  • Provide Excellent Customer Service: Ensure timely and effective support to customers via live chat or email, resolving their queries and concerns efficiently.
  • Stay Up-to-Date on Company Platform: Familiarize yourself with our trading platform, including its campaigns and events, to provide accurate information and assistance.
  • Foster Positive Communication: Adhere to communication procedures, guidelines, and policies to maintain a professional and respectful tone in all interactions.
  • Manage Feedback and Resolve Issues: Effectively manage customer feedback, providing proper solutions within set service level time limits, and ensure follow-up and resolution of issues.
  • Cultivate Constructive Feedback: Understand customer needs and convert them into actionable feedback for management to enhance our services.
  • Drive Team Performance and Efficiency: Continuously seek improvement opportunities to boost team performance and work efficiency, identifying areas for growth and implementing changes.
  • Exceed Customer Expectations: Go the extra mile to engage customers, ensuring their satisfaction and loyalty.
Requirements
  • Education: Diploma or degree in any discipline; fresh graduates welcome.
  • Technical Skills: Knowledge of helpdesk management tools and reporting, with fluency in English (written and verbal) for liaising with English-speaking clients. Proficiency in Mandarin is a plus.
  • Passion and Attitude: Great passion for developing knowledge and career in fintech/crypto trading, with a basic understanding of blockchain, crypto, and P2P payments. High level of honesty and integrity, with a proactive and meticulous approach.
  • Culture Fit: Proactive team player with a sense of responsibility, able to work under different shifts, including weekends and public holidays, with a strong passion for customer service industry.
What We Offer
  • Meaningful Work: Contribute to shaping the future of finance technology and an exciting industry.
  • Fast-Paced Environment: Engage with unique business challenges and fast-moving projects.
  • Diverse Organization: Join an international work environment with diverse teams and organizations.
  • Career Growth Opportunities: Fast-track your career in a rapidly growing company with opportunities to advance in other business units.
  • Competitive Remuneration: Enjoy a competitive salary and benefits package, including dental insurance, flexible schedule, health insurance, and professional development opportunities.