Customer Service Associate

3 days ago


Singapore VA DISTINCT PARTNERS PTE LTD Full time

As a Customer Service Associate, you'll handle insurance policy renewals and support pre
- and after-sales, work with underwriting and claims dept. You get a competitive salary, and a dynamic environment that supports growth and recognizes achievements.

Key Responsibilities:

- Provide outstanding service by addressing customer inquiries and ensuring smooth, accurate transactions during the sales process.
- Assist with outbound calls to motivate customers to renew their personal insurance policies, aiming to meet retention goals.
- Work closely with teams such as Underwriting, Claims, and Finance to help achieve company objectives and uphold service standards.
- Prepare and organize monthly reports and account summaries.
- Drive individual and team performance to meet Key Performance Indicators (KPIs).
- Contribute to service and process improvements, ensuring smooth operations while maintaining business standards and compliance.
- Support the team with additional tasks as needed.



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