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Customer Service Associate
2 weeks ago
**Minimum Qualifications**:
- Open to Shift Work (Weekends & Public Holidays).
- Excellent interpersonal skills, a true people person.
- Experience in Customer Support processes and Community Management.
**Preferred Qualifications**:
- Highly organized and able to address multiple projects in parallel.
- 2+ years’ experience with digitally based environments.
- Proficiency in CRM tools such as Freshdesk/ Zendesk.
**About the Job**:
We are looking for a Customer Service Associate who possesses a strong drive for results with a creative, problem-solving approach. You also share an interest in the sport of Football
Duties for the Customer Service Associate will include a broad range of tasks such as leading conflict situations to a satisfactory resolution and community management. No day will be the same, as you take on diverse challenges in the thriving arena of Spectator Sports.
**Responsibilities**:
- Demonstrated ability to think on feet and resolve issues in a fast-paced environment.
- Moderate chat rooms; ensuring that platform policies are abided to (Facebook / YouTube), be actively involved in our community management and engagement.
- Management of platform rewards/prizes; processing/issuance and requests.
- Tracking and management of ongoing campaigns.
**Bonus Points For**:
- Passionate for Spectator Sports, Football.
- Shows creativity and problem-solving ability in previous roles.
- Self-driven and proactive in nature.
