Key Account Manager

2 weeks ago

Singapore Allinton Engineering & Trading Pte. Ltd. Full time

Key Account Manager (KAM) is
responsible for nurturing and growing relationships with a company's most important clients . They act as the primary point of contact, understanding client needs, anticipating future needs, and ensuring their satisfaction. KAMs also play a role in developing and implementing strategic plans to improve client outcomes and increase profitability for the company.
Key Responsibilities of a Key Account Manager:
Relationship Management:
Building and maintaining strong, long-term relationships with key clients, fostering trust and rapport.
Needs Analysis:
Understanding the client's specific needs, challenges, and goals, both current and future.
Strategic Planning:
Developing and implementing tailored account plans to achieve client objectives and maximize the company's value.
Negotiation:
Negotiating contracts, pricing, and terms to ensure mutually beneficial agreements.
Problem Solving:
Addressing client issues and complaints promptly and effectively to maintain satisfaction.
Communication:
Acting as a bridge between the client and internal teams, ensuring clear and consistent communication.
Sales Growth:
Identifying opportunities to expand business with existing clients and potentially acquire new key accounts.
Reporting:
Tracking key account performance, analyzing data, and reporting on progress and results.
Collaboration:
Working with various internal departments to ensure smooth execution of client projects and initiatives.
Job Requirements:
Education:
A bachelor's degree is generally expected, with a preference for degrees in business, marketing, sales, or related fields.
Experience:
5 years in sales, account management, or similar roles are usually required.
Skills:
Communication and Interpersonal Skills:
Excellent communication, presentation, and relationship-building skills are essential.
Negotiation Skills:
Ability to negotiate contracts and build strong client relationships.
CRM Proficiency:
Experience with CRM software like Salesforce is often a plus.
Analytical Skills:
Ability to analyze data, identify trends, and make data-driven decisions.
Problem-solving:
Ability to identify and resolve client issues and concerns.
Organization and Time Management:
Strong organizational skills are needed to manage multiple accounts and tasks effectively.
Other Considerations:
Industry Knowledge:
Understanding of the industry and specific client needs is important.
Results-oriented:
A proven track record of meeting sales goals and delivering client solutions.
Adaptability:
Willingness to adapt to changing circumstances and client needs.
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