Technical Product Support

4 days ago


Singapore ADECCO PERSONNEL PTE LTD Full time
Roles & Responsibilities

The Opportunity

  • Adecco is partnering with a leading global electronics company to search for a CS Product Support Specialist.
  • This role is a contractual assignment with an initial tenure of 2 years (renewable).

The Talent

  • Minimum 3 years' experience in electronics after-sales or a customer-centric technical environment
  • Strong technical knowledge and troubleshooting skills on mobile and consumer electronics products
  • Proven experience conducting technical training for vendors or service partners
  • Skilled in data analysis, reporting, and communicating actionable insights to stakeholders
  • Excellent problem-solving, prioritization, and critical thinking skills
  • Self-motivated, organized, and able to work independently
  • Strong multitasking and teamwork capabilities
  • Driving license a huge plus

The Job

  • Monitor and report on service quality KPIs and perform root cause analysis with improvement plans
  • Provide minor troubleshooting assistance and technical support to Authorized Service Centers and Contact Centers for mobile and consumer electronics products
  • Conduct technical training and knowledge


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