
Technical Product Support
4 days ago
The Opportunity
- Adecco is partnering with a leading global electronics company to search for a CS Product Support Specialist.
- This role is a contractual assignment with an initial tenure of 2 years (renewable).
The Talent
- Minimum 3 years' experience in electronics after-sales or a customer-centric technical environment
- Strong technical knowledge and troubleshooting skills on mobile and consumer electronics products
- Proven experience conducting technical training for vendors or service partners
- Skilled in data analysis, reporting, and communicating actionable insights to stakeholders
- Excellent problem-solving, prioritization, and critical thinking skills
- Self-motivated, organized, and able to work independently
- Strong multitasking and teamwork capabilities
- Driving license a huge plus
The Job
- Monitor and report on service quality KPIs and perform root cause analysis with improvement plans
- Provide minor troubleshooting assistance and technical support to Authorized Service Centers and Contact Centers for mobile and consumer electronics products
- Conduct technical training and knowledge
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