Operations Executive

2 weeks ago

Singapore IT&M (SG) PTE. LTD. Full time

Responsibilities:

  • Provide operational and administrative support to enhance operational efficiency

  • Provide L2 operational support and troubleshooting for escalated issues

  • Identify opportunities for continual improvements and make recommendations accordingly

  • Custodian of standard operating procedures (SOPs)

  • Support initiatives and assist with designing frameworks to increase efficiency and improve service standards

  • Engage with stakeholders to define and implement service standards

  • Collaborate with cross-functional teams for meeting operational requirements and targets

  • Track and analyse incidents to identify and address recurring issues

  • Drive quality assurance initiatives

  • Assist with procurement and manage vendor relations

  • Perform research and analysis to support business decisions making

  • Perform data management and documentation duties to ensure accuracy of records

  • Prepare reports and other documentation

  • Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking

  • Design and implement automation solutions

  • Support ad-hoc duties and projects as assigned

Requirements:

  • Candidates must possess at least a diploma

  • Experience in developing and implementing SOPs and quality management frameworks

  • Some background in IT will be an added advantage

  • Excellent verbal and written communication skills

  • Excellent analytical, problem-solving and organisational skills

  • Meticulous, with excellent record keeping and documentation skills

  • Proactive and positive working attitude

  • Willingness and capacity to learn new skills and technology

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