Singapore Telecommunications Limited. | Engineering Officer, CNOC
2 days ago
Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams
DC Operations Management
Ensure incidents are responded to and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA.
Customer request fulfilment and system management such as Electronic Visitation Management System.
Perform benchmarking on the system performance between all DCs and present to management.
Based on system data collected, perform system performance matrix and translate to individual DC for efficient operations.
Ensure all IOT sensors deployed are accurate and in good working condition; escalate to Technical specialists’ team for resolutions if data collected is not accurate.
Able to perform troubleshooting of network connections relating to BMS/EMS/PQMS that affect the accuracy of data collection.
Equipped with an analytic mind to read, understand, and digest data collected, to provide information and recommendations for better operation of the DC.
Must be very sound with all system MOP/SOP to provide system recovery solutions.
Perform shift duty to support 24x7 DC Operations.
DC Facilities Management
Perform event monitoring for all Data Centre Facilities infrastructure to ensure the Data Centre is functioning normally (e.g., UPS, power, temperature control, humidity, water detection sensor, etc.).
Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc.) are functioning well.
Update and maintain all DC-related documentation, including report generation where needed.
Coordinate with various stakeholders to fix technical issues and provide timely support to customers.
Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems).
Incident / Change / Customer Management and Other Requirements
Manage incidents and closure, including root cause analysis on incidents.
Raise the necessary requests such as change requests or notification requests to the customers as part of service maintenance.
Liaise with internal and external customers to ensure that customers’ contractual service level agreements are met.
Perform other duties such as access clearance, and participate in projects as required.
The main duties and responsibilities will be subject to review when there is a change in business requirements and scope of work.
Skills for Success
Minimum technical education (e.g., ITE) in Engineering.
Team player who is also able to perform independently.
Well organized and able to reschedule priorities as circumstances change.
Good communication skills (both verbal & written).
Analytical with good problem-solving skills.
Positive attitude and proactive.
Rewards that Go Beyond
Full suite of health and wellness benefits.
Ongoing training and development programs.
Your career growth starts here. Apply now
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