Singapore Telecommunications Limited. | Senior VDI Engineer .
2 weeks ago
Be a part of something BIG
The Senior Engineer, VDI Services is responsible for overall coordination of the Delivery, Operation Support and Implementation of the VDI services to SingTel’s internal stakeholders and users. The key focus is on leading and delivering quality IT Workspace VDI related services by working together with IT Workspace Transformation Team and IT Workspace End-User Support Team. Applying Service Delivery approach to ensure consistent and continuous VDI solutions and technologies are successfully deployed to meet the Technology Infrastructure (TI) strategic objectives. Possess strong leadership and communication abilities and is able to set realistic goals and implement appropriate plans to guide the team towards achieving those goals. You should be able to address multi-faceted issues effectively and in a collaborative manner.
Responsible for the performance, end to end support, availability and service level of the IT Workplace VDI (E.g. Citrix Platform).
Make an Impact by:
General Support related:
Supports his/her team during L2/L3 diagnosis when technical issues rise in his/her scope of expertise.
Is aware of the Corporate IT structure so that he/she anticipates interrelationships within the organization.
Guarantees the production readiness for day to day operations.
Is available and able to drive technically severity incidents that occur within the scope of their role.
Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations.
Perform health checks as defined and take respective actions.
Responsible for service request, change, escalated incidents and other tasks.
Facilitates collaboration and information sharing team.
Motivates, encourages team collaboration and sharing of best practices.
Participates to the department’s activities including brainstorming, team building and other team or transversal actions.
Fosters innovation mindset.
Focus on automation and optimization of resources to improve efficiency.
Procurement – To review hardware maintenance support and procure/renew licenses in an on-going basis.
Virtual Desktop Infrastructure (VDI) (Citrix Platform):
Support on all escalated incidents from Level 1 support.
Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
Change management – Preparation of roadmaps, execution of Request for Change.
End to end support for Citrix, VDI.
Service improvement contributions.
Problem tickets task actions to identify root cause of issues.
Assign service request and tasks in timely manner via ServiceNow ticketing tool.
Generate internal knowledge base articles and issue resolution and maintain Level-1 troubleshooting workflows.
Perform server maintenance and operational procedures.
Manage user profiles and data.
Perform maintenance and environment upgrades.
Review periodic reports of server health, resource usage, user experience, and overall environment performance.
Review vendor knowledge base articles and newly released updates.
Perform policy-level changes and make Active Directory updates.
Review change control requests that impact the Citrix VDI environment.
Review knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibility.
Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA.
Documents, reviews, maintains and shares relevant technical information to the team.
Implements and develops improvements based on best practices.
Focuses on automation and optimum use of the team to improve efficiency.
Reviews technology changes to identify potential risks.
To provide outside of working hours operation support and attend to on-call basis whenever required.
Incident Management:
Work together with Service Manager on incident resolution and RCA.
Priority-1 incidents within the targeted system restoration time.
RCA (Root Cause Analysis): RCA has to be determined for at least 80% of incidents and within timeline SLA.
Skills for Success:
Degree/Diploma in IT or any related discipline.
Minimum 4 – 6 years technical hands on working experience in set up, configure and support Citrix VDI through large Enterprise environment.
Minimum 5 years End User Technology (EUT) related in an enterprise (>2000 staff) with multi-location.
Proven working experience with Citrix Xenapp 7.x, Xendesktop7.x, Citrix Workspace Virtual App and Desktop 1912 in a Windows 2008 /2012/2016 environment and latest versions of the product VMware.
Experience with Provisioning Services, Hyper-V and NetScaler/ADC platform.
In-depth working knowledge of the Windows environment with at least 3-5 years of Windows administration experience and a strong understanding of network concepts.
Rewards that Go Beyond:
Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.
Your Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
#J-18808-Ljbffr
-
Senior vdi engineer
1 month ago
Singapore Singapore Telecommunications Limited. Full timeBe a part of something BIG! The Senior Engineer, VDI Services is responsible for overall coordination of the Delivery, Operation Support and Implementation of the VDI services to Sing Tel’s internal stakeholders and users. The key focus is on leading and delivering quality IT Workspace VDI related services by working together with IT Workspace...
-
Singapore Singapore Telecommunications Limited. Full timeSingtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and...
-
Singapore Singapore Telecommunications Limited. Full timeBe a part of something BIG!This role oversees IT Workplace Services, ensuring compliance with standards and managing scalable solutions for evolving business needs. Make an Impact by: Direct oversight and management of service deliverables related to IT Workplace Services that adhere to standards and policies as well as drive the project from technical...
-
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeJob DescriptionWe are seeking a highly skilled Telecommunications Network Optimization Specialist to join our team at SINGAPORE TELECOMMUNICATIONS LIMITED. In this role, you will be responsible for optimizing and expanding our network capacity resources.Main Responsibilities:Network Capacity Planning: Study and analyze utilization of the network capacity...
-
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeSINGAPORE TELECOMMUNICATIONS LIMITED seeks a skilled Telecommunications Network Optimization Specialist to join its team.As a Telecommunications Network Optimization Specialist, you will play a key role in ensuring the efficient operation of our network. Your primary responsibilities will include analyzing network capacity resources, planning and...
-
Singapore Singapore Telecommunications Limited. Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Singapore Singapore Telecommunications Limited. Full timeMake An Impact By Business Partnering Act as strategic interface between IT and assigned business units, accountable for achieving business outcomes Build and maintain strong relationships, understand business needs and expectations, and work to ensure those expectations are met or exceeded Contribute to development of business unit’s strategy, plans and...
-
Singapore Singapore Telecommunications Limited. Full timeBe a Part of Something BIG!We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security...
-
Singapore Singapore Telecommunications Limited. Full timeMake an Impact by: Conduct due diligence to introduce and productize new Roaming product and services revolving Digital Workspace/Future of Work to promote enterprise mobility and digital workspace. Functions include business development and evaluation, competitive analysis, business case justifications and Go-To-Market. Define and execute the product...
-
Singapore Singapore Telecommunications Full timeSingtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, and Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile...
-
Singapore Singapore Telecommunications Limited. Full timeBe a part of something BIG!The Senior Engineer, Virtualization & Wintel will be the subject matter expert for Virtualization and Wintel matters for On Prem and Cloud systems. The candidate is responsible for the Design and Delivery of Compute, Storage and Virtualization architecture for our on premises Private Cloud. As the service owner, he/she shall plan...
-
Senior Financial Contract Manager
3 weeks ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeOverviewSingapore Telecommunications Limited is a leading telecommunications company seeking a highly skilled Senior Financial Contract Manager to join our team.
-
Singapore Singapore Telecommunications Limited. Full timeBe a Part of Something BIG!Are you ready to lead, innovate, and transform the managed roaming landscape? Join Singtel and spearhead our journey to deliver exceptional roaming solutions for clients locally and globally!As the Sales Lead of Managed Roaming , you will lead a dynamic team to strategize, develop, and execute plans that redefine the managed...
-
Singapore Singapore Telecommunications Limited Full timeThe Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions. They are responsible for budgeting, financial management,...
-
Senior Operations Lead
3 weeks ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeJob Title: Senior Operations LeadWe are seeking an experienced Senior Operations Lead to oversee the GPU Infrastructure-as-a-Service (IaaS) platform for SINGAPORE TELECOMMUNICATIONS LIMITED.
-
Senior IT Service Delivery Specialist
3 weeks ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeSingapore Telecommunications Limited is seeking a highly skilled Senior IT Service Delivery Specialist to join our team. This role will be based in Singapore and will play a key part in ensuring the effective delivery of our IT services.
-
Senior Bid Management Professional
3 weeks ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeJob DescriptionSingapore Telecommunications Limited seeks a highly skilled and experienced Senior Bid Manager to join our team. As a key member of our commercial development department, you will be responsible for leading the end-to-end bidding process to optimize revenue and margin.The ideal candidate will have a strong background in bid management, with...
-
Senior Budgeting Finance Manager
3 weeks ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeOverviewSINGAPORE TELECOMMUNICATIONS LIMITED seeks a highly skilled Senior Budgeting Finance Manager to oversee the IT budget and contracts in Singapore. This role requires excellent financial planning, contract management, and analytical skills to drive business success.
-
Senior Network Architect
4 weeks ago
Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full timeJob OverviewWe are seeking a highly skilled Senior Network Architect to join our team at SINGAPORE TELECOMMUNICATIONS LIMITED. The successful candidate will be responsible for supporting the Singtel SD-WAN platform by overseeing maintenance and operations to ensure optimal performance.
-
Singapore Singapore Telecommunications Limited. Full timeMake an Impact by Leading the consortia Procurement Group (PG) which consists of members from multi-national telecom companies to achieve Singtel’s strategic interests in the cable systems. Performing negotiations with system suppliers in the Procurement Group (PG) to achieve low cost structure and improve unit cost for Singtel. Formulating project...
