Brokerage Senior Officer

2 days ago

Singapore UPS Asia Group Pte. Ltd. Full time

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

(Key Accountabilities)

  • Strategic Oversight & Team Leadership:
  • Lead and optimize the import clearance process by overseeing operational strategy, team performance, and resource allocation, while acting as a supervisors for complex cases and escalations.
  • Have an accountability/responsibility to achieve group performance and support management.
  • Analyzes current departmental processes to identify inefficiencies and cost reduction opportunities.

  • Verifies transactions to ensure compliance with governmental agency requirements. (eg. Support operations plan to align with single window for E-com shpts by KR customs)

  • Compliance Management & Cross-functional

  • Drive compliance with customs regulations, internal policies, and audit requirements. Support coordination across departments and stakeholders to ensure seamless operations
  • Assists with problem resolution to meet customer needs and to avoid penalties.

  • Find a solution to meet customer's expectation about brokerage service quality

  • Data analysis and support project to support management

  • Generates daily, weekly, and monthly and ad-hoc reports to improve service quality / productivity and etc.

  • Providing support and make solutions about various project execution and support management

  • People Development & Operational Excellence

  • Develop team members, lead high-impact training initiatives, and use data-driven insights to identify process improvements and innovate service quality across brokerage
  • Holds others accountable to established performance levels to achieve individual and group goals.
  • Assists management in resolving individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to help motivate and foster teamwork.
  • Work flexibility with other brokerage positions

(Job Requirement)

  • Minimum 3 years practical experience in brokerage, clearance and CS work experience is required.
  • Written / Verbal English test are required.
  • Confident, trustworthy, customer-oriented and able to work in a fast paced environment.
  • Positive and able to work well in a team with excellent interpersonal skill.
  • Ability to work with no supervision.
  • Hands-on knowledge in MS office program.
  • Confident, trustworthy, customer-oriented and able to work in a fast paced environment.
  • Positive and able to work well in a team with excellent interpersonal skill.
  • Good ability for data analysis

(Working Hours)

Weekdays: 09:00 AM – 18:00PM (Lunch break: 12:00–13:00)
Saturday/Sunday: Rotational shifts based on a duty roster

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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