Brokerage Investigation

2 days ago

Singapore TP ICAP Full time

Job Summary:
Key Responsibilities:

- Execution of Brokerage Agreement responsibilities, including:

- Collaborate with the front office to prepare, draft & distribute brokerage agreements for TPICAP APAC clients
- Address brokerage agreement related queries from both internal and external stakeholders in timely manner
- Provide business with brokerage analysis reports for rate negotiation with clients
- Execution of Client and Operational Data responsibilities, including:

- Maintaining high quality, clean data by adhering to a strict governance and controls framework
- Support Data Integration projects/ change initiatives/ process enhancement
- Extensive liaison with relevant stakeholders to resolve issues faced

Customer Investigation:

- Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them.
- Perform the brokerage checks requested by the audit.
- Track and analyse the transactions where brokerage has been input manually.
- Suggest improvement to the systems and processes.
- Design and implement reconciliations and MI/KPIs to support our business and evidence controls

General:

- Maintain procedures, system controls, identify key processes and improvements
- Where assigned by manager, to support other functions within APAC Operations inclusive of:

- Client Onboarding Team (KYC/AML, periodic client review, remediation, etc)
- Trade Management Team (Remediate trade issues with stakeholders)
- Accounts Receivable to resolve client queries to close out the F2B invoicing process
- Participate in Change and Tech enhancement projects to create process excellence and digitalisation
- To fulfil any additional/ad-hoc duties as required to meet the needs of the business.

**Skills**:

- MS Office - Intermediate skills in MS Excel, MS Word and PowerPoint

Client Focused
- Personable and engaging
- Communicates effectively and efficiently to internal and external stakeholders
- Build relationships and networks with both internally and externally wherever possible
- Demonstrates strong customer focus
- Demonstrates ability to work effectively with others
- Constructively handles disagreements to reach a resolution
- Ability to work with diverse groups/ personalities

Innovative
- Open to innovative ideas/ experiences and interest in developing problem-solving capabilities
- Proactively seek opportunities for improvements
- Handles situations and problems with innovation and creativity

Location

Singapore - 50 Raffles Place - Singapore

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