Associate, ops excellence

4 days ago

Singapore Singtel Group Full time

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all. Be a Part of Something BIG Make an Impact by: Lead a team to establish new and review existing processes, driving changes to optimise business processes. One of the key areas of focus will be to drive the transition of the Network Operation Centre (NOC). Identify opportunities for process optimisation & automation to improve operational efficiency. Work on trouble ticket audit, automate dashboards and reports which involves data-collection, data analytics, problem solving and metric reporting. Work collaboratively across all departments within Networks to ensure that process outcomes are aligned to the organization’s strategic goals. Define, review and update service management policies, processes and methodologies. Provide independent and objective assessments for process compliance and project governance. Conduct trainings for new processes. Prepare weekly and monthly dashboard for the top management. Any other tasks and projects as assigned by the superior. Skills for Success: Degree in Business, Computer Science, Computer Engineering or Information Technology. At least 5 years experience in Telecommunications or Network/IT Industry. Minimum 2 years of relevant working experience in driving process transformation and automation in operational environment. Experience in using trouble ticketing systems e.g. Remedy, Service Now and others. Minimally Lean Six Sigma Green Belt. ITIL Intermediate level is an advantage. Project Management Certification (PMP, PRINCE) will be a plus. Knowledge on mobile and transmission technologies would be an advantage. Proficient in Tableau and Microsoft office programs including Teams, Share Point, Excel, Word, and Power Point. Strong leadership, experience in people management is required. Ability to work independently with minimum supervision and able to adapt to a dynamic environment. Excellent interpersonal relations, teamwork and collaboration skills and proven ability to communicate with people at different levels. Excellent written and verbal communication skills. Strong presentation and facilitation skills. Proven analytical and problem-solving skills. Rewards that Go Beyond: Full suite of health and wellness benefits. Ongoing training and development programs. Internal mobility opportunities. Your Career Growth Starts Here. Apply Now We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. #J-18808-Ljbffr

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