Senior analyst, seller programs

13 hours ago


Singapore Lazada Full time

Department: Supply Chain & Logistics Location: Job Description The Seller Programs team sits under General Ops’ Integrated Ops function. The team plans and operates all core seller programs; the team is also involved in ensuring the smooth launch and enrolment of tactical packages and any other platform-wide benefits to all key seller segments. We are looking for an experienced Senior Analyst / Associate to support our program operations. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a deep understanding of platform processes. You will be responsible for analyzing data, identifying trends, and implementing strategies to drive program goals and enhance overall seller experience. Responsibilities: Analyze seller programs data and metrics to identify trends, and opportunities for optimization. Ensure tight governance and standardization across program frameworks through collaboration with both regional and local stakeholders. Monitor sellers’ performance in the respective programs / segments, provide insights to improve program design, governance, and user experience, as well as ensure timely issuance of incentives to sellers where applicable. Collaborate with cross-functional teams, including Regional Seller Programs, Commercial, Finance, and Product to implement operational improvements and/or address issues impacting performance. Develop and maintain reports to track key performance indicators (KPIs) and provide regular updates to relevant teams. Work closely with Seller Engagement to coordinate external seller communications, and/or Customer Care team to address potential seller inquiries. Assist in UATs of new program initiatives. Stay informed about industry trends, best practices, and emerging mechanics in e-commerce operations. Job Requirements: Possess a bachelor’s degree in any discipline. Ideally having 3-5 years of working experience in e-commerce operations, or in a retail or consumer goods environment. Strong analytical skills with the ability to interpret data and draw actionable insights. Organized, meticulous, and driven. Project management skills will be a bonus. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Proficiency in MS Excel. Knowledge and experience in using other relevant operational tools and systems will be a bonus. #J-18808-Ljbffr



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