
Regional Head of Customer Experience
1 week ago
Responsibilities
- Customer Advocacy: Act as the voice of the customer internally, representing client needs and expectations across departments
- Service Performance: Monitor and analyse agreed customer satisfaction KPIs then develop and implement action plans to improve service delivery
- Process Improvement: Collaborate with cross-functional teams and work towards streamlining processes, reducing errors, and enhancing communication along the logistics chain
- Leadership: Influence different parts of the organisation to set CX goals and coach performance
- Client Engagement: Together with the sales organisation, build long-term relationships with a variety of customers through regular check-ins, performance reviews and proactive service improvements
- Digital Experience: Work with technology teams to enhance customer portals, tracking systems and other digital interfaces that improve usability and transparency
- Training and Development: Facilitate knowledge sharing workshops and coaching to uplift CX maturity across the organisation
-
Singapore Zoom Full time**Regional Head of Customer Experience, APAC** **What you can expect** The Regional Head of Customer Experience - APAC will be responsible for leading Workvivo Customer Experience in the APAC region. You will build and lead a high-performing team dedicated to managing and growing our newly acquired customers. You will ensure an exceptional customer...
-
Head of Customer Experience
4 weeks ago
Singapore Prudential Hong Kong Limited Full timeHead of Customer Experience page is loadedHead of Customer Experience Apply locations Singapore time type Full time posted on Posted 11 Days Ago job requisition id Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion...
-
Regional Head of Customer Service
2 weeks ago
Singapore TECH GRID ASIA PTE. LTD. Full time**About the Role** We are looking for an experienced **Regional Head of Customer Service**to design and implement a comprehensive support system that enhances player experiences across multiple languages and regions. This role requires a strategic leader who can build and oversee a diverse multinational team, drive service excellence, and collaborate with...
-
Regional Head of Visual Experience
1 day ago
Singapore Cartier Full timeReference Code: 100735**Regional Head of Visual Experience**: - Singapore, 01, SG- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...
-
Head of User Experience
3 days ago
Singapore CAG REGIONAL SINGAPORE PTE. LTD. Full time**About Us**: MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia. **What We Offer**: You will be entitled to a competitive...
-
Regional Head of Service
3 weeks ago
Singapore Page Executive Full timeResponsibilities Take Charge of Large-scale, Mission-Critical Fit-out Customer Projects Hands-on & Lead Cross-Functional Teams About Our Client Well established firm which provide customised data center infrastructure solutions for their customers in the region; they are recognised in the market for providing end to end solutions for complete data...
-
Head of Customer Experience
4 days ago
Singapore SALLING SEARCH PTE. LTD. Full timeSalling Search is recruiting a **Head of Customer Experience **for a reputable ship owner and operator based in Singapore. **Responsibilities**: - Work closely with various team in rolling out customer service designs, programs and initiatives geared towards customer excellence - Oversee the development as well as execution of a CS capability and training...
-
Head of Customer Experience
3 days ago
Singapore Carta Full timeHead of Customer Experience **The Company You'll Join** Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by...
-
Regional Head of Customer Experience
3 weeks ago
Singapore HELLMANN SINGAPORE PTE. LTD. Full timeRoles & Responsibilities1) Customer Advocacy: Act as the voice of the customer internally, representing client needs and expectations across departments 2) Service Performance: Monitor and analyse agreed customer satisfaction KPIs then develop and implement action plans to improve service delivery ...
-
Regional Marketing Head
2 weeks ago
Singapore Hatch Asia Full timePosition: Regional Marketing Head Company Overview: Hatch Asia Consulting is partenered with a rapidly growing freight forwarding company in search for Regional Marketing Head. The successful candidate will be responsible for developing and implementing marketing strategies to drive business growth across the region and help strengthen the company's...