Regional Head of Customer Service

1 week ago

Singapore TECH GRID ASIA PTE. LTD. Full time

**About the Role**

We are looking for an experienced **Regional Head of Customer Service**to design and implement a comprehensive support system that enhances player experiences across multiple languages and regions. This role requires a strategic leader who can build and oversee a diverse multinational team, drive service excellence, and collaborate with product and technology teams to optimize customer support infrastructure.

**Key Responsibilities**
- Develop and execute a **global customer service framework**, ensuring seamless support for players worldwide.
- Recruit, manage, and cultivate a **high-performing multinational customer service team**, fostering a positive culture and robust talent development initiatives.
- Continuously refine **service workflows, standards, and monitoring systems**, tracking KPIs to proactively address challenges and improve player satisfaction.
- Partner with technical and product teams to enhance customer support infrastructure, including the **implementation of AI-driven solutions**for efficiency and scalability.
- Gather and analyze **user feedback**to inform product development teams, driving enhancements in usability and overall player experience.
- Identify, select, and manage **external customer service providers**, ensuring service flexibility and quality control.

**Job Requirements**
- **5+ years of experience**in customer service operations, with a proven track record in managing multinational teams of 50+ members.
- A **customer-first mindset**, strong awareness of player needs, and a passion for delivering exceptional support through innovative service models.
- Hands-on experience in **intelligent customer service, call centers, VIP support, or multinational service operations**.
- Solid understanding of **internet-based product operations and data-driven management**; gaming industry experience is highly desirable.
- Self-motivated, eager to learn, and highly results-driven, with a strong commitment to continuous improvement.
- **Fluency in both Chinese and English**, with the ability to use them as working languages; experience leading multinational teams is an advantage.

  • Head of Sales

    1 day ago

    Singapore Head of China Operations Full time

    Head of Sales, Southeast Asia (CAE Software) Location: Singapore Reports To: Chief Executive Officer (CEO) Role Overview This is a founding position as our first local commercial hire in Singapore. Your mandate is to take our CAE (Computer-Aided Engineering) software from market entry to scalable growth across Southeast Asia. Key Responsibilities ...

  • Regional Head

    2 weeks ago

    Singapore 上海初人信息科技有限公司 Full time

    **Singapore and Malaysia Regional Head** **Job Summary**: **As the Head of Singapore and Malaysia, you will be responsible for leading and expanding our business operations in the region. You will drive strategic initiatives, manage key relationships, and oversee the overall expansion, growth and profitability of the business.** **We Offer**: **Competitive...

  • Regional Head

    1 day ago

    Singapore Chris Consulting Pte Ltd Full time

    Regional Head – Supply Chain & Logistic Solutions In this leadership role, you are responsible for customer-specific operational management teams (Operational Key

  • Head of Customer Service Center

    4 weeks ago

    Singapore Alfa Laval Full time

    Head of Customer Service Center & Process Excellence, SEA Join to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa Laval Head of Customer Service Center & Process Excellence, SEA Join to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa Laval Get AI-powered advice on this job and more...

  • Head of Customer Service

    2 weeks ago

    Singapore Roche Full time $120,000 - $200,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Regional Head of Client Service Engagement

    2 weeks ago

    Singapore Schroders Full time

    **Who we’re looking for** The Regional Head of Client Service Engagement is responsible for leading the client service engagement for Schroders Public Assets business in their region. The vision is to deliver an effective and efficient client service experience that increases client longevity, deepens our relationship with existing clients and aids us in...

  • Head of Customer Service Center

    1 week ago

    Singapore Alfa Laval Full time

    Head of Customer Service Center & Process Excellence, SEAJoin to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa LavalHead of Customer Service Center & Process Excellence, SEAJoin to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa LavalGet AI-powered advice on this job and more...

  • Head of Service Apac

    6 days ago

    Singapore EOS of North America Inc. Full time

    Job Title: Head of Service APAC (M/F/d) Location: Singapore WHAT YOU’LL BE DOING: - You are responsible for the overall success of the service business in APAC and the customer satisfaction in the region - You will oversee and manage the overall aspects covering but not limited to strategic, business and operational management - Service Revenue and P&L...

  • Head of Customer Service Center

    1 day ago

    Singapore Alfa Laval Full time

    Head of Customer Service Center & Process Excellence, SEA Join to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa Laval Head of Customer Service Center & Process Excellence, SEA Join to apply for the Head of Customer Service Center & Process Excellence, SEA role at Alfa Laval Get AI-powered advice on this job and...

  • Securities Services Operations Apac Regional Head

    2 weeks ago

    Singapore Citi Full time

    The Regional Head of Securities Services Operations will be responsible for delivering efficient, scalable operational services across Asia. This role reports directly to the Global Head of Securities Services Operations and will be a member of the SSO Leadership Team as well as reporting to regional O&T Asia and business Asia heads. Securities Services...