Private Advertiser | Customer Service Executive
3 weeks ago
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Executive. The Customer Service Executive will be responsible for providing excellent customer service, answering inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have strong communication and problem-solving skills, the ability to work in a fast-paced environment, and a passion for helping customers.
Responsibilities:
Answer incoming calls, emails, and respond to customer inquiries.
Resolve customer complaints and issues in a timely and efficient manner.
Provide product and service information to customers.
Process orders, forms, applications, and requests.
Maintain accurate customer records and update information as needed.
Collaborate with other departments to resolve customer issues.
Follow company policies and procedures to ensure customer satisfaction.
Continuously improve knowledge of company products and services.
Assist with other tasks as needed.
Requirements:
Diploma or Degree in any discipline.
3 years of customer service experience preferred. Applicants with a good track record and relevant experience will be considered for the Senior Customer Service Executive position.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Attention to detail and accuracy.
Proficiency in Microsoft Office and other customer service technologies.
Ability to work in a team environment.
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