Private Advertiser | IT Support Specialist

3 weeks ago


Singapore Private Advertiser Full time

Responsibilities:
Provide support for all end-user computing equipment such as desktops, laptops, mobile devices, and peripherals, ensuring that user support objectives, customer service, and ticket/analyst metrics are achieved.
Resolve incidents and service requests for all end users in accordance with established SLAs, demonstrating the highest level of customer service.
Handle conflicts with customers and/or Service Delivery resources regarding service requests and incidents.
Escalate incidents to the appropriate Service Operations resources and business leaders according to established procedures.
Assist Service Desk resources in resolving incidents, fulfilling requests, and providing coaching, mentoring, and training as necessary.
Support infrastructure resources as needed or requested.
Provide end-user implementation services for infrastructure projects as guided by the infrastructure team.
Establish and maintain effective communication systems throughout the organization.
Contribute to the analysis, testing, or validation of new technologies, products, or services.
Regularly review Service Delivery reports and metrics for the region and recommend or initiate procedures to address unsatisfactory results.
Collaborate with the corporate user support manager to develop, maintain, and implement desktop policies, standards, and procedures.
Knowledge, Skills, & Abilities:
Strong team leadership skills and the ability to motivate successful team behavior.
Strong knowledge of current Windows-based desktop hardware, software, networking, and peripherals, including but not limited to Microsoft products, desktops, laptops, VPN, printers, fax machines, video conferencing, and telecommunications devices including mobile devices and local area networks.
Ability to conduct and direct research into IT issues and products.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Highly self-motivated, self-directed, with strong initiative and attention to detail.
Experience working in a team-oriented, collaborative environment.
Ability to develop end-user documentation and lead end-user training.
Excellent verbal and written communication skills with the ability to present ideas in both business-friendly and user-friendly language.
Proven track record of meeting commitments with the highest standards of ethics and integrity.
Flexibility and adaptability to changing business and IT requirements.
Requirements:
Bachelor’s Degree in an IT-related field.
Experience with desktop, LAN, and telecommunications devices including mobile devices.
Experience in ITIL.
Experience communicating with business stakeholders and building/maintaining relationships.
Proficient in verbal and written English.
#J-18808-Ljbffr



  • Singapore Private Advertiser Full time

    Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an IT Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...


  • Singapore Private Advertiser Full time

    Reporting directly to the Global IT Infrastructure Manager you will be required to be responsible for the day to day management of all relevant ICT systems and personnel. In this role you will manage a helpdesk service function for all internal employees dealing with server hardware, server software applications and operating systems, phones, email...


  • Singapore Private Advertiser Full time

    Other information Location: Singapore Training provided: estimated 4 weeks Social media industry Hiring intake: Early January 2025We are on the lookout for individuals who are enthusiastic about sales and digital marketing to become a part of our team. Your role will involve engaging with Japanese-speaking clients on social media, identifying their business...


  • Singapore Private Advertiser Full time

    We are seeking for talents who have high interest in digital marketing and sales to join our team. You will be reaching out to wide range of clients from different industries by identifying business goals and needs and to provide a customized digital marketing solution. Job responsibilities: Contacting new and existing clients (Agencies or Advertisers) via...


  • Singapore Private Advertiser Full time

    We are seeking for talents who have high interest in digital marketing and sales to join our team. You will be reaching out to wide range of clients from different industries by identifying business goals and needs and to provide a customized digital marketing solution. Job responsibilities: Contacting new and existing clients (Agencies or Advertisers) via...


  • Singapore Private Advertiser Full time

    Responsibilities: Ensure seamless operation of computer systems, servers, network hardware, and software. Recommend purchases of computers, Synology NAS, network hardware, peripheral equipment, and software. Diagnose and resolve issues related to Microsoft 365 (Exchange and Teams), Navision ERP, Synology NAS, Windows Servers, Sophos Firewall, Virtual...


  • Singapore Private Advertiser Full time

    As the E-Commerce Specialist for digital marketplaces, you are able to deliver results in local digital marketplaces and drive positive digital shopping experience. You understand digital marketplace trend, consumer shopping behaviour and understand the sales funnels stages. You will be working with the product and marketing team closely to ensure the...


  • Singapore Private Advertiser Full time

    About We are a distinguished pharmaceutical brand with over sixty years of expertise, now expanding regionally in Singapore as our Southeast Asia hub. We are seeking a skilled Senior Micro Specialist to ensure the high standards of quality control in our manufacturing operations, supporting both the startup of a new facility and routine QC operations. This...


  • Singapore Private Advertiser Full time

    Our client is looking for an experienced Student Recruitment Manager to become a part of their institution. Job Responsibilities: Develop and implement marketing and business development strategies to achieve assigned sales targets. Identify high growth areas and expand School identity in Indonesia, Thailand, and the Philippines. Recruit, train, and...


  • Singapore Private Advertiser Full time

    Other information Location: Singapore Training provided: estimated 4 weeks Social media industry We are on the lookout for individuals who are enthusiastic about sales and digital marketing to become a part of our team. Your role will involve engaging with Korean-speaking clients on social media, identifying sales opportunities and offering business...


  • Singapore Private Advertiser Full time

    Other information Location: Singapore Training provided: estimated 4 weeks Social media industry KPI Incentive Hiring intake: Early February 2025We are on the lookout for individuals who are enthusiastic about sales and digital marketing to become a part of our team. Your role will involve engaging with Japanese-speaking clients on social media, identifying...


  • Singapore Private Advertiser Full time

    AsiaOne is an established leading one-stop digital content destination based in Singapore and serving a regional audience. We believe in constantly adapting and innovating to be relevant for our users. If you are committed, passionate, and keen to challenge yourself in this dynamic and fast-paced environment, AsiaOne could be the place for you!At AsiaOne,...


  • Singapore Private Advertiser Full time

    We are hiring an experienced HR Specialist focusing on Talent Acquisition to join our HR team. This role will also support a wide spectrum of HR Operation functions for the Human Resources Department. Job Responsibilities Manage the full spectrum in relation to Recruitment and Selection, Career Fairs, Employee Relations, and Projects Ensure Recruitment...


  • Singapore Private Advertiser Full time

    Location: Singapore Training: Estimated 4 weeks Industry: Social media Hiring Intake: Early February 2025We are seeking talents who have a passion for digital marketing and sales to join our team. You will be reaching out to a wide range of clients from different industries by identifying business goals and needs and providing customized digital marketing...


  • Singapore Private Advertiser Full time

    Our well known client specialising in commercial kitchen product and services is looking for a Product and Service Specialist. The incumbent will be responsible for the operation and technical support of primary brands, managing customer relationships with channel partners and service providers regionally. Responsibilities Lead investigations and problem...


  • Singapore Private Advertiser Full time

    Other information Location: Singapore Training provided: estimated 4 weeks Social media industry KPI Incentive Hiring intake: January 2025We are on the lookout for individuals who are enthusiastic about sales and digital marketing to become a part of our team. Your role will involve engaging with Japanese-speaking clients on social media, identifying their...


  • Singapore Private Advertiser Full time

    Job Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Team Lead- IT Support to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...


  • Singapore Private Advertiser Full time

    About the role As the Senior / Marketing Manager, you will play a pivotal role in driving the company's marketing and communications strategies. You will be responsible for leading the development and execution of campaigns that build brand awareness, drive customer engagement, and ultimately contribute to the company's growth objectives. What...


  • Singapore Private Advertiser Full time

    Roles & Responsibilities Assist in managing a team of marketing professionals, including hiring, training, and performance management. Assist in market research initiatives to understand customer needs, market trends, and competitive landscape to shape marketing strategies. Plan and execute brand campaigns to enhance brand awareness and loyalty. Manage...


  • Singapore Private Advertiser Full time

    An established international retailer with presence in many parts of the world is looking for a driven marketeer with strong leadership skills who'shighly adaptable, able to thrive in a fast-paced environment, and demonstrate a passion for innovation, ensuring the retailer stays ahead of the competition in a constantly evolving marketplace....