Private Advertiser | Regional Product and Service Specialist
2 days ago
Our well known client specialising in commercial kitchen product and services is looking for a Product and Service Specialist. The incumbent will be responsible for the operation and technical support of primary brands, managing customer relationships with channel partners and service providers regionally.
Responsibilities
Lead investigations and problem solving activities for customers’ problems and ensuring timely and high quality communication to customers.
Reports service or quality problems on products
Conduct regular training or seminars on products with service network, customers and kitchen equipment suppliers throughout APAC
Prepares routing and ad hoc department related reports for management, including trip reports, test reports, field reports, service performance measurement, service reviews and monthly reports.
Attend market visits to maintain the updated service literature, manual, price lists, service bulletins, parts stock and any relevant technical information
Monitors and administers the warranty policies of operating companies. Monitor and administers the parts pricing policies of operating companies and monitor warranty claims through a claim processing systems
Supports the commercial team to promote good relationships, conduct product training and recommend suitable products to customers and channel partners.
Requirements
Degree/Diploma in Electrical, Mechanical or relevant engineering field
Min 8 years of experience preferably in technical support teams, ideally in product management, field services environment
Prior experience in foodservice product is a plus, as well as F&B refrigeration equipment
Exposure and ability working in restaurant and kitchen environments
Strong communication skills both spoken and written
Strong decision making and problem-solving skills
Proficient in all Microsoft applications with good Excel skills
Strong presentation skills with high level of attention to details and accuracy of work required
Willingness to travel of up to 50%
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