Business Development, Relationship Manager, SPX Express

4 days ago

Singapore SPX Express Full time

Business Development, Relationship Manager, SPX Express
Join to apply for the
Business Development, Relationship Manager, SPX Express
role at
SPX Express .
Role Overview
As a Relationship Manager at SPX Express, you will own a portfolio of strategic seller accounts, driving their growth and optimising delivery operations. You will partner closely with sellers to provide excellent logistics experience, while collaborating with internal teams to ensure seamless execution. You will serve as the trusted advisor for sellers, cultivate long-term relationships, and position SPX Express as a key enabler of e-commerce growth that can provide fast and reliable service.
Job Description
Role Overview
As a Relationship Manager at SPX Express, you will own a portfolio of strategic seller accounts, driving their growth and optimising delivery operations. You will partner closely with sellers to provide excellent logistics experience, while collaborating with internal teams to ensure seamless execution. You will serve as the trusted advisor for sellers, cultivate long-term relationships, and position SPX Express as a key enabler of e-commerce growth that can provide fast and reliable service.
Relationship Management
Serve as the primary point of contact for a portfolio of key accounts to enhance and optimise their delivery operations using SPX Express.
Maintain strong relationships with sellers by ensuring high service levels and customer satisfaction.
Strategic Business Development
Work closely with internal teams including marketing, planning, and operations to ensure successful execution.
Seller Success & Support
Resolve seller-related inquiries, issues, and escalations from stakeholders.
Ensure new partners are well-equipped and knowledgeable about processes and standards.
Performance Management
Analyze performance metrics, identify areas for improvement, and implement solutions to scale operations to meet demand.
Requirements
Bachelor's degree, preferably with a business background; fresh graduates are welcome to apply.
Experience in logistics, supply chain, or e-commerce industry is preferred.
Prior experience in customer service,

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