Operations Specialist

Operations Specialist - Process Optimization, SPX Express Join to apply for the Operations Specialist - Process Optimization, SPX Express role at SPX Express Operations Specialist - Process Optimization, SPX Express 1 day ago Be among the first 25 applicants Join to apply for the Operations Specialist - Process Optimization, SPX Express role at SPX Express Get AI-powered advice on this job and more exclusive features. About The Team As an Operational Excellence Specialist for the SPX Express SG local team, you will play a crucial role in ensuring the seamless execution of our end-to-end operational processes. You will monitor KPIs, analyze performance trends, and lead initiatives to address operational challenges. Working closely with cross-functional teams, you will ensure that Shopee’s operational standards are maintained and improved, ultimately enhancing the customer experience. About The Team As an Operational Excellence Specialist for the SPX Express SG local team, you will play a crucial role in ensuring the seamless execution of our end-to-end operational processes. You will monitor KPIs, analyze performance trends, and lead initiatives to address operational challenges. Working closely with cross-functional teams, you will ensure that Shopee’s operational standards are maintained and improved, ultimately enhancing the customer experience. Job Description Monitor Trends & Analyze Issues: Track delivery trends, including investigating stuck or lost parcels and extended lead times. Develop comprehensive reports detailing issues and proposing actionable improvement plans. Establish Processes & Draft SOPs Create and implement new operational processes. Draft and circulate standard operating procedures (SOPs) to ensure clarity and alignment across teams. Resolve Escalations Promptly address and resolve escalated issues such as misdelivered, stuck, lost, or damaged parcels, ensuring minimal disruption to operations. Test Features & Implement Rollouts Support the testing and rollout of new operational features to enhance overall process efficiency. Conduct Quality Checks & Improve Processes Perform sample quality checks on operational processes, including delivery proofs. Collaborate with relevant teams to drive continuous quality improvement initiatives. Lead Projects & Execute Tasks Manage and actively participate in mini-projects aimed at boosting operational efficiency and effectiveness. Requirements Diploma or Bachelor’s Degree in logistics, business administration, or a related field. Working experience in logistics, customer service, or a related area is advantageous. Proficiency in MS Excel, with strong numerical skills to analyze trends and data effectively. Excellent organizational and time management abilities, with the capacity to work efficiently under pressure. Strong communication and interpersonal skills, with the ability to multitask and maintain accuracy in a fast-paced environment. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Internet Marketplace Platforms and Technology, Information and Internet Referrals increase your chances of interviewing at SPX Express by 2x Get notified about new Operational Specialist jobs in Singapore, Singapore . Serangoon, North East Community Development Council, Singapore 4 days ago Rochor, Central Singapore Community Development Council, Singapore 23 hours ago Strategy & Operations Specialist, Data & Analytics Kallang, Central Singapore Community Development Council, Singapore 1 week ago Downtown Core, Central Singapore Community Development Council, Singapore 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr