IT Senior Service Desk
2 weeks ago
Key Duties & Responsibilities: Deliver exceptional customer service by promptly and professionally addressing IT-related needs and concerns. Manage IT service incidents reported through the Service Desk Support Portal , covering personal computers, networks, platforms, and applications. Troubleshoot, resolve, or provide alternative solutions to restore IT services within established Service Level Agreements (SLA) . Escalate unresolved issues to the appropriate support teams and provide timely status updates to users. Maintain accurate documentation of customer interactions, incidents, and resolutions in the IT Service Desk Management System. Oversee the life cycle management of IT assets , including registration, tracking, deployment, recovery, and decommissioning of hardware devices and software licenses. Conduct PC hardware and software upgrades , including installation of patches, service packs, and applications. Track and manage software subscriptions and licenses to maintain compliance. Maintain hardware, software, and licensing metrics and provide regular reports. Stay updated on product knowledge, policies, and procedures to provide accurate guidance. Execute additional responsibilities as directed by the Head of IT Operations, Helpdesk Manager, or other designated personnel. Position Requirements: Minimum 3 years of hands‐on experience with school‐based or related enterprise IT systems. Strong analytical, problem‐solving, and creative thinking skills. High standard of customer service and ability to manage multiple tasks under pressure. Intermediate knowledge of Microsoft Office 365, Azure, Google Workspace for Education, and Google Admin . Experience with JAMF and/or Microsoft Intune is an advantage. Excellent written and verbal communication skills. Proven ability to support: Microsoft Windows 10 and later Apple iOS and macOS Microsoft Office 365 suite Google Workspace IT hardware for Apple and Windows devices We regret that only shortlisted candidates will be notified. Interested applicants kindly click on "apply now" or send your updated resume to Jayden Kua Jing Yu Registration Number: R EA License Number: 02C4944People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore #J-18808-Ljbffr
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Ais - Senior Service Desk & Asset Specialist
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Singapore Cognita Schools Full timeAIS - JD - IT Senior Service Desk and Asset Management Specialist.pdf
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IT Service Desk Manager
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IT Service Desk Manager
5 days ago
Singapore MONETEC PTE. LTD. Full timeLocation: Changi Airport Work Week: 5 Days Salary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...
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IT Service Desk Manager
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SERVICE DESK MANAGER
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Singapore QUESSCORP SINGAPORE PTE. LTD. Full timeJob Description Job Summary Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.Job Responsibilities Manage the Service Desk and staff to provide 1st level technical...
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Service Desk
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IT Service Desk Manager
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Singapore Monetec Full time $5,000 - $8,000 per yearLocation: East SingaporeWork Week: 5 DaysSalary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...
