Director, Head of Operations

2 days ago


Singapore Payoneer Full time

Role summary We are looking for an experienced leader to join our Checkout business line as Director Head of Operations & Risk. This role will lead Operations and oversee Risk functions ensuring seamless merchant onboarding, end‑to‑end merchant operation lifecycle responsibility, robust risk controls and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs. You will roll up your sleeves and work closely with your teams driving operational excellence, implementing risk frameworks and processes and enabling a best‑in‑class merchant experience. The role requires close collaboration with commercial teams, a strong business orientation and a sharp understanding of market needs to ensure our solutions remain competitive and customer‑focused. Location: Singapore or Israel Work mode: Hybrid Employment: Full‑time What you’ll do Lead & Inspire: Manage and develop global teams of operations and risk specialists fostering a culture of accountability, customer centricity and continuous improvement. E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, customer and GTM support, financial operation, chargebacks & pre‑dispute representment and



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