Front Office Manager
8 hours ago
Job Summary: We are seeking an experienced and dynamic Front Office Manager to join our team. This role is responsible in ensuring that guests receive exceptional service from check-in and check-out, while managing and mentoring the front office team to create a friendly and welcoming environment. You'll play a key role in the overall success of the Front Office operations, acting as the management representative for the Hotel, to ensure guest satisfaction. Key Responsibilities: Develop, review and update the policies and procedures for Front Office operations. Conduct and support on-going Training programs for Front Office team, especially On-the-Job Training. Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards. Proactively handle guests' feedback in a professional manner, ensuring resolution to guest satisfaction. Ensure consistent high standard of recognition for all VIP guests including Marriott Rewards platinum and gold level elite guests. Plan and prepare work schedule for all sections within Front Office and ensure adequate daily manning according to the Hotel's occupancy. Implement and maintain Front Office procedures, systems and controls. Ensure regular and ongoing communications among the team, such as briefing for pre-shift, handover shift, discussions and meetings. Deliver a clear and consistent message to the team on departmental goals to achieve desired results. Be familiar with the roles and responsibilities of all positions within Front Office, to render coverage to the team as and when required. Ensure property policies are administered with consistency; procedures and documentation are completed and maintained according to Standard Operating Procedures (SOPs) and support peer review process. Required Qualifications: Diploma or Degree in Hospitality or Tourism management. Minimum 6 years' experience in similar capacity in a 5-star property. Knowledge of Opera / Opera Cloud and proficiency in process management tools. Hold strong organizational and leadership skills, with an eye for detail for process improvement. A team player who is self-motivated and able to remain calm and resourceful under pressure. Excellent communication, leadership, problem-solving and interpersonal skills.
-
Front Office Manager
2 weeks ago
Singapore THE CLAN HOTEL Full time**Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
-
Front Office Manager
4 days ago
Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time**Purpose of Job The Front Office Manager oversees the front office team. He/She manages, supervises and coordinate the daily front office operation and ensure that all procedures are performed in accordance with established standard and procedures to reach optimal guest satisfaction. He/She monitors financial performance and works jointly with the...
-
Front Office Manager
9 hours ago
Singapore Carlton Hotel (Singapore) Pte Ltd Full timeKey Responsibilities The Front Office Manager is responsible for overseeing the entire front office operations of the hotel, ensuring smooth and efficient guest service, managing staff, and maintaining high standards of customer satisfaction. Team Leadership & Management Supervise, train, and motivate front office staff including guest services agents,...
-
Front Office Manager
2 weeks ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:General Manager **Job Summary**: Lead the pre-opening Front Office department. Responsible for the effective and efficient operation of all Front of House departments within Front...
-
Front Office Manager
1 week ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeTo ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...
-
Assistant Front Office Manager
8 hours ago
Singapore THE FULLERTON HOTEL Full timeTo assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the...
-
Front Office Manager
6 days ago
Singapore VILLAGE HOTEL CHANGI Full timeResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward planning,...
-
Front Office Manager
8 hours ago
Singapore VILLAGE HOTEL CHANGI Full timeResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward planning,...
-
Front Office Manager
7 days ago
Singapore MERCURE SINGAPORE BUGIS Full time**Responsibilities**: - Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. - Delivering exceptional customer service by proactively handling inquiries, swiftly resolving complaints, and promptly addressing guest requests. - Maintaining a strong presence in...
-
Front Office Manager
1 week ago
Singapore VILLAGE HOTEL CHANGI Full time $80,000 - $120,000 per yearResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward...
