Front Office Manager
11 hours ago
Key Responsibilities The Front Office Manager is responsible for overseeing the entire front office operations of the hotel, ensuring smooth and efficient guest service, managing staff, and maintaining high standards of customer satisfaction. Team Leadership & Management Supervise, train, and motivate front office staff including guest services agents, telephone operators, concierge and bellhop. Conduct regular performance reviews and provide coaching to improve staff performance. Manage staff scheduling to ensure adequate coverage during all shifts. Guest Services & Satisfaction Ensure exceptional guest experiences from check-in to check-out. Handle guest complaints and resolve issues promptly and professionally. Monitor guest feedback and implement improvements based on reviews. Front Desk Operations Oversee daily front desk operations, including reservations, registration, and billing. Ensure efficient handling of guest check-in/check-out procedures. Maintain accurate guest records and manage room inventory. Room Availability & Sales Coordination Regularly review room availability and collaborate closely with the Sales team to maximize room sales at all times. Support revenue management strategies to optimize occupancy and average daily rates. Financial Management Monitor front office budgets and control expenses. Oversee cash handling and ensure compliance with financial procedures. Prepare reports on occupancy, revenue, and front office performance. Coordination & Communication Liaise with other operations departments (housekeeping, engineering, security etc.) to ensure seamless guest experiences. Communicate daily updates, special requests, and VIP arrivals to relevant teams. Compliance & Safety Ensure adherence to hotel policies, health, safety, and security regulations. Maintain confidentiality of guest information and hotel data at all time. Technology & Systems Management Manage front office software systems (PMS, POS, etc.) for reservations, billing, and reporting & also coordinate with IT to resolve technical issues affecting front office operations. Education & Work Experience Diploma or degree in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum 5 years of experience in front office operations, preferably in a supervisory or managerial role. Experience working with hotel management software (PMS, POS systems) is essential. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Customer service-oriented with problem-solving aptitude. Proficiency in English; additional languages are a plus. #J-18808-Ljbffr
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Front Office Manager
2 weeks ago
Singapore THE CLAN HOTEL Full time**Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
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Front Office Manager
4 days ago
Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time**Purpose of Job The Front Office Manager oversees the front office team. He/She manages, supervises and coordinate the daily front office operation and ensure that all procedures are performed in accordance with established standard and procedures to reach optimal guest satisfaction. He/She monitors financial performance and works jointly with the...
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Front Office Manager
2 weeks ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:General Manager **Job Summary**: Lead the pre-opening Front Office department. Responsible for the effective and efficient operation of all Front of House departments within Front...
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Front Office Manager
1 week ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeTo ensure smooth operation of the Front Office. - To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager to meet the service standards of the Hotel. - Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU...
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Assistant Front Office Manager
10 hours ago
Singapore THE FULLERTON HOTEL Full timeTo assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the...
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Front Office Manager
6 days ago
Singapore VILLAGE HOTEL CHANGI Full timeResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward planning,...
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Front Office Manager
10 hours ago
Singapore VILLAGE HOTEL CHANGI Full timeResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward planning,...
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Front Office Manager
7 days ago
Singapore MERCURE SINGAPORE BUGIS Full time**Responsibilities**: - Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. - Delivering exceptional customer service by proactively handling inquiries, swiftly resolving complaints, and promptly addressing guest requests. - Maintaining a strong presence in...
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Front Office Manager
1 week ago
Singapore VILLAGE HOTEL CHANGI Full time $80,000 - $120,000 per yearResponsibilities The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. Responsible for the effective, efficient, and profitable functioning of the Front Office department. Prepare the short-term and long-term department strategies for the onward...
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Front Office Manager
10 hours ago
Singapore VOCO ORCHARD SINGAPORE Full timevoco Orchard Singapore, along the world-famous Orchard Road, provides guests with the world-renowned vocoTM experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the...
