
Assistant Manager
1 week ago
Assistant Manager - Global Service Operations
Position overview and responsibilities are focused on managing customer queries related to services and solutions, diagnosing and resolving complex technical issues in Network/SDWAN/Security/domains. Acts as the conduit between customers and internal teams (engineering, architecture) for issue resolution. This is an operational role with impact on day-to-day operations and may involve guiding professional or technical staff.
Responsibilities
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident validation, incident analysis, and solution recommendations.
Assist with development, revision, and maintenance of Standard Operating Procedures and Working Instructions.
Act as a point of escalation for Level 1 customer service analysts.
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of procedures used by the operations team and regularly evaluate and update them as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.
Qualifications / Desired Skill Sets
Good knowledge on implementation, installation, integration, troubleshooting and overall functionalities.
Experience in troubleshooting platform-related issues.
Maintains awareness of latest technologies in the domain.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Telecommunications
#J-18808-Ljbffr
-
Assistant Director of Food
1 week ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE** The Assistant Director of Food & Beverage should contribute to and support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. The incumbent must grow into the position of Food & Beverage Head of Department. **OVERALL...
-
Director of Sales
7 days ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE** Reporting to the Assistant Director of Sales & Marketing, the **Director of Sales **is responsible for ensuring the yearly sales budget is achieved and surpassed by leading, directing and motivating the Sales team. The incumbent will achieve hotel targets by optimising revenue through an assigned account base, as well as prospecting new clients in...
-
Director of Sales
12 hours ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE** Reporting to the Director of Sales & Marketing, the **Director of Sales **is responsible for ensuring the yearly sales budget is achieved and surpassed by leading, directing and motivating the Sales team. The incumbent will achieve hotel targets by optimising revenue through an assigned account base, as well as prospecting new clients in assigned...
-
Associate
2 days ago
Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full timeActis is a leading global investor in sustainable infrastructure. We deliver competitive returns for institutional investors and measurable positive impact for countries, cities, and communities in which we operate. Our global experience, operational know-how and strong culture allow us to create global sustainability leaders. Purpose of Role Working as a...
-
Operations Executive
12 hours ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. The incumbent is responsible for...
-
Operations Executive
2 weeks ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE The incumbent in the position will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards. **OVERALL OBJECTIVES** - Ensures that all guests receive prompt, cordial attention and personal...
-
Bartender
2 days ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE** The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction. **OVERALL OBJECTIVES** The job of **Bartender **is...
-
Assistant Manager
2 weeks ago
Singapore EASTERN GREEN MARKETING PTE. LTD. Full time**Summary**: **Responsibilities**: **Sales Strategy Development & Execution**: - Assisting in developing and implementing comprehensive sales strategies to achieve company objectives. - Assisting in identifying target markets and developing sales plans to penetrate those markets. - Assisting in analyzing market trends, competitor activities, and customer...
-
Assistant Manager
2 weeks ago
Singapore SG UPAY TECHNOLOGY DEVELOPMENT PTE. LTD. Full timeAssistant manager to assign work tasks to kitchen staff. - Assistant manager with work schedules, payroll, and staff training duties. - Assistant manager monitor and document staff attendance, communicating with manager regarding which staff members are not meeting attendance requirements. - Assistant manager ensure that staff members follow company health...
-
Assistant Manager
4 days ago
Singapore KHAN ENGR & TECH PTE. LTD. Full timeTo assist in the development, performance and maintenance of the administration team providing general office and administration support to the organisation. support the Administration Manager with responsibility for the overall management of administration activities of the organisation - meet your targets and those of the team as a whole - smooth running...