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Guest Services Ambassador

2 weeks ago

Singapore This is an IT support group Full time

As part of Pan Pacific Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.
Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining Chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.
The Role
Position Summary Statement
The incumbent will check in/out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out. Attend to all guests' enquiries and complaints and to ensure guests' satisfaction.
Primary Responsibilities
Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
Inform relevant departments of arrival, room changes, check out and special arrangements.
Accept reservations in the absence of Reservation Assistant.
Work closely with Front Office Supervisor in tight house situations to ensure maximum utilization of rooms.
Assist walk-in guests with alternative accommodation in the event of a full house situation.
Record in Handover List any special arrangements and important matters for follow-up.
Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
Perform cashiering and maintain a complete record of guests' accounts.
Check all guests' bills before presentation to guest upon check out.
Collect or charge all monies due to the hotel to the respective travel agents or companies.
Declare all shortages or excess to Accounts Department.
Attend to all requests and requirements from guests promptly and handle complaints tactfully.
Ensure all guests' preferences are met to the best of our ability and strive to (MADDAM) "Make A Difference, Do A Little More".
Create a positive first impression to guests with regards to corporate image.
Read entries in Communication Book and ensure all instructions and tasks assigned are followed up.
Ensure procedures and policies on city ledger are followed.
Be aware of all VIP and Special Attention guests' arrivals and departures.
Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met by Duty Manager, and benefits are explained upon check in.
Undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.
Talent Profile
Should possess GCE 'O' or 'N' level
Fluent in English
Very good written and oral skills
Proven record of working independently, a self-starter
High customer service focus
Excellent interpersonal and human relations abilities
High levels of flexibility and adaptability
Strong team playing skills
Act with utmost integrity.
How to Apply
PARKROYAL on Beach Road is dedicated to providing equal employment opportunities, including individuals with disabilities.
Please click on the "APPLY NOW" button below to apply or email your resume to
We regret that only shortlisted candidates will be notified.
Thank you for applying
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