Customer Service Executive

4 days ago


Singapore Singapore Jobs Full time

Overview
Customer Service Executive (Email Support) | Office hours at
Singapore Jobs . To handle policyholders’, distribution representatives’, and business partners’ queries on products and services via email and written channels, ensuring a positive customer experience.
Responsibilities
Respond promptly to enquiries and requests received via email, mail, and fax within expected turnaround times.
Manage and resolve issues related to insurance and policy matters.
Assess and handle appeals, feedback, and minor complaints from multiple channels.
Deliver excellent customer service to maintain high satisfaction levels.
Support ad-hoc assignments and tasks delegated by the Section Head.
Take accountability for business and regulatory compliance risks, ensuring proper mitigation steps.
Stay updated on industry trends, regulations, and best practices in risk management.
Proactively highlight potential concerns and share risk management practices.
Qualifications
Minimum Diploma qualification.
Meticulous, accurate, and able to consistently produce quality work.
Strong customer service orientation with a drive for service excellence.
High integrity, accountability, and a positive work attitude.
Team player with good communication and interpersonal skills.
How to apply
If you’re eager to make a meaningful impact in customer experience, we want to hear from you Please send in your resume to

Go Ai Wei
(R ) — Cornerstone Global Partners — EA License Number: 19C9859
Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Advertising Services
#J-18808-Ljbffr



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