Unlock New Opportunities as a Business Solutions Expert

1 week ago

Singapore beBeeSolution Full time

Business Solutions Expert

To develop quality communications solutions of medium complexity to meet customer business needs. The process starts with the collection and analysis of all pertinent data essential to understanding customer requirements.

Main Responsibilities:

  • Provide technical design support for low- to medium-level complexity solutions for both new and existing customers requiring managed networks services or contracts.
  • Maintain end-to-end solution integrity across the products and services sold to customers.
  • Support sales in positioning billable consulting work to customers when such services will facilitate progression towards or closure of large networks or IS contracts.
  • Maintain a high degree of technical knowledge of all Orange Business Services products, services, and solutions sets.
  • Contribute to the Knowledge Management - Bid Management Repository.
  • Secure additional resources to accommodate specific customer requirements in accordance with established processes and policies.

Key Requirements:

  • Good knowledge in network systems, communications interfaces protocols, circuits, hardware, and diagnostic tools.
  • Strong technical knowledge in FR, IP, and ATM technology.
  • Strong communication skills in English and local language.
  • Strong customer service attitude.
  • Strong presentation skills.
  • Results-oriented.
  • Excellent diagnostics skills and good ability to resolve problems quickly.
  • Willing to travel within the Asia Pacific region on short notice.
  • People management skill.
  • Good conflict management and negotiation skill.
  • A relevant degree with minimum 8 years related work experience in customer-facing organizations within the telecom/network and IT industry (CCIE preferred but not mandatory).

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