Enrichment Centre Manager

2 weeks ago

Singapore DNC (EDUCATION) PTE. LTD. Full time
About the Role
As an Enrichment Centre Manager at MindChamps Enrichment Academy, you will take on a strategic leadership role to drive the success of your centre(s). Your main priorities will be increasing enrolments and delivering an exceptional parent and student (Champ) experience . You will lead a team of operations staff and trainers, ensuring smooth centre operations, quality programme delivery, and high customer satisfaction.
Key Responsibilities
1. Sales & Enrolments (Primary KPI)
  • Lead and manage all enrolment activities - parent consultations, tours, follow-ups, and closing new sign-ups or renewals.
  • Develop lead generation strategies with the marketing team.
  • Monitor enrolment data to identify trends, gaps, and opportunities.
2. Customer Experience & Relationship Building (Primary KPI)
  • Be the main contact for parent engagement and communication.
  • Build strong relationships with parents and students (Champs).
  • Foster a positive and professional customer service culture.
  • Encourage positive Google reviews and parent testimonials.
3. Team Leadership & Staff Management
  • Supervise and guide the team to meet service and performance standards.
  • Conduct regular performance check-ins and reviews.
  • Support staff in problem-solving and daily operational challenges.
4. Centre Operations & Programme Quality (Secondary KPI)
  • Oversee daily centre operations to ensure smooth class and event execution.
  • Uphold Champion Gold Standards for programme quality.
  • Ensure student safety, readiness of teaching spaces, and proper learning material preparation.
  • Oversee payroll verification and other operational documentation.
5. Administrative Reporting & Financial Tracking
  • Maintain accurate enrolment records, payments, and invoicing.
  • Submit regular performance and operational reports to the Centre Director.
6. Other Duties
  • Perform other ad-hoc tasks as assigned by the Centre Director or Senior Centre Manager.
Job Requirements
  • Diploma or Degree in Business Management or a related field.
  • Minimum 5 years' experience in the enrichment/education sector, with at least 2 years in a supervisory role .
  • Strong track record in sales, customer service, and centre operations .
  • Excellent leadership, communication, and interpersonal skills.
  • Organised, proactive, and results-driven.
  • Comfortable with CRM systems and basic reporting tools.
  • Willing to work weekends and evenings .
  • Strong problem-solving and decision-making skills.
  • Passionate about education and enriching students' learning experiences.
What We Offer
  • Competitive salary package with performance incentives.
  • Opportunities for career growth within a well-established education brand.
  • Training and professional development support.
  • A dynamic and positive work environment.
How to Apply
Interested applicants, please send your detailed resume to with the subject line:
"Application - Enrichment Centre Manager"
We regret to inform that only shortlisted candidates will be notified.

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