Enrichment Centre Manager

4 days ago

Singapore FIRST KONNECTION PTE. LTD. Full time

We are seeking an experienced **Enrichment Centre Manager**to lead operations, enrolment growth, and parent engagement at our centres. You will play a pivotal role in driving new student sign-ups, managing day-to-day centre operations, and ensuring a high-quality experience for both parents and students.

**Key Responsibilities**:
**1. Sales & Enrolments (Primary KPI)**
- Lead enrolment activities: parent consultations, centre tours, follow-ups, and closing new sign-ups/renewals.
- Work with marketing to develop lead generation strategies.
- Track enrolment data and identify opportunities to maximise conversions.

**2. Customer Experience & Parent Relationships**
- Act as the primary contact for parents, handling queries and resolving concerns.
- Build long-term trust and rapport with parents and students.
- Encourage parent testimonials and online reviews.

**3. Team Leadership & Staff Supervision**
- Lead and coach centre staff, ensuring service and performance standards are met.
- Conduct regular check-ins, reviews, and guide staff in daily operations.

**4. Centre Operations & Programme Quality**
- Oversee daily centre operations, including class/event readiness.
- Ensure safety, compliance, and smooth programme delivery.
- Monitor payroll verification and centre documentation.

**5. Reporting & Administration**
- Maintain accurate enrolment, invoicing, and payment records.
- Submit regular performance and operations reports to management.

**Requirements**:

- Diploma or Degree in Business, Education Management, or related field.
- **Minimum 5 years**in the education/enrichment sector, with at least **2 years in a supervisory/leadership role**.
- Proven track record in **enrolment sales**, meeting monthly KPIs, and parent engagement.
- Strong leadership, communication, and interpersonal skills.
- Organised, proactive, and results-oriented.
- Comfortable using CRM systems and reporting tools.
- **Willing to work weekends and evenings**as part of a 44-hour work week roster.
- Willing to rotate across multiple centres (Toa Payoh, Bukit Timah, Clementi, Pasir Ris).

**Working Hours & Roster**:

- 44 working hours per week (includes weekends).
- Weekend operations:
First class starts 9:00am; last class ends 6:30pm.
Team reports from 8:00/8:30am until 7:00pm.
Roster details will be finalised after selection.

**What We Offer**:

- Competitive salary + performance incentives.
- Career progression opportunities in a reputable education brand.
- Training and professional development.
- Supportive and dynamic team environment.

EA Licence No.: 22C1307
EA Reg. No.: R23111820

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