
Leadership Professional
2 weeks ago
As a senior leadership professional, you will have the opportunity to drive business growth and improve the standard of care in our organization.
We are seeking a highly skilled and experienced leader to manage daily operations, oversee business growth, and lead a team of non-nursing staff providing services in service points.
About This Role
- Develop innovative services to enhance service levels and delight customers.
- Manage frontline staff, ensuring two-way communication between staff and management.
- Work with department managers to ensure a positive experience for patients throughout their care continuum.
- Collaborate with stakeholders to solve system and process problems.
Key Responsibilities
- Lead daily operations of service points, including front counter services, administrative/operational matters.
- Partner with Ops & Admin managers to achieve customer satisfaction targets.
- Oversee business growth through annual financial budgeting and regular reviews with clinical heads.
- Recruit and train staff to meet business needs.
Requirements
- A degree in any discipline, with a minimum of 3 years' work experience in the healthcare industry.
- Healthcare operational experience is advantageous.
- At least 2 years of experience in managing frontline staff.
- Strong analytical, quantitative, written, and verbal communication skills.
- Proficiency in Microsoft Office.
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