Operations / Events Manager

4 days ago

Singapore The Keppel Club Full time

The Club Operations Manager is responsible for ensuring the efficient and effective management of all aspects of club operations, including member services, staff supervision, event planning, facility maintenance and financial management. Comply and adhere to Club’s policies, rules and regulations, SOPs, Bye-Laws and all government agencies legislations. Also responsible for operations risk assessment, safety and security of the club. This role involves optimizing members’ satisfaction, maintaining a high-quality environment, and overseeing the daily operations functioning of the club.
A) Operational management
Daily operations of the club, ensuring smooth and effective function across departments.
Develop and implement operational policies, procedures, and standards to enhance service quality and members’ satisfaction.
Monitor and manage club’s resources, including departmental staff, equipment, and facilities, to ensure optimal utilization.
To update the General Manager on any operational issues and to provide sustainable solution for any issues.
B) Manage Event / Program / Social Activities
Plan, organize, and execute club events from inception to completion such as AGM, Social events, Keppel Charity Golf, Community Golf Week, Tennis Tournaments, classes, etc.
Collaborate with external vendors and internal teams across departments to deliver seamless event experiences.
Ensure events run smoothly, including logistics, catering, and any special requirements.
Coordinate with external vendors, entertainers, or guest speakers and handle logistics to ensure event runs smoothly including risk assessment and safety security aspect.
Responsible for all aspects of the event meeting expectations, stay within budget, and adhere to timelines.
C) Staff supervision
Lead, train, and motivate department, fostering a positive and productive work environment. To also ensure everyone is aware of their own roles and responsibilities.
Conduct regular performance evaluations to ensure high performance and professional growth.
Manage the work roster of staff shifts to meet operational demands.
D) Members’ Experience:
Ensure a high standard of service delivery to club members, addressing their needs and resolving any issues promptly.
Develop and implement initiatives to enhance member engagement and satisfaction.
Address and resolve member’s feedback/complaints and implement improvements based on insights gathered.
E) Financial Management:
Prepare and manage the department budget, ensuring cost-effective operations without compromising quality.
Monitor expenses, control costs, and identify opportunities for revenue generation.
Collaborate with the finance department to ensure accurate financial reporting and compliance with budgetary guidelines.
F) Facilities and Maintenance:
Ensure all club’s facilities are well-maintained, clean, safe and operational.
Coordinate with maintenance and housekeeping teams to address repairs and upkeeping promptly.
Update the General manager regularly on any issues that need to be addressed (Before and after rectification of the issue).
Oversee renovations or upgrades to facilities as needed.
G) Risk Assessment, Compliance and Safety:
Ensure compliance with all local regulations, health and safety standards, and club policies.
Conduct regular safety audits and risk assessments to maintain a safe environment for members and staff.
Develop and implement emergency response plans and procedures.
H) Strategic Planning:
Collaborate with senior management to develop and execute long-term operational strategies aligned with the club’s vision and goals.
Identify opportunities for innovation and improvement in club operations and members’ services.
Stay updated on industry trends and best practices to maintain the club’s competitive edge.
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