
Smooth Hotel Operations Experience Wanted
4 days ago
Hotel Operations Manager
We are seeking a highly skilled and experienced Hotel Operations Manager to oversee the smooth operation of our hotel. The ideal candidate will have a strong background in hospitality management and be able to effectively manage day-to-day operations.
Responsibilities:
- Ensure seamless daily operations
- Enhance overall guest experience during their stay
- Supervise and direct Front Office team members
- Keep colleagues up to date with hotel products and services
- Monitor arrivals and departures from a guest perspective
- Respond to emergencies according to SOP and ensure guest and colleague safety
Requirements:
- Full understanding of Rooms and Front Desk operations
- Experience in the same capacity with a hotel or resort background and OPMS knowledge
- Preferably from a hotel management-related education background
- Experience in managing emergency response and crisis management
- CERT and First Aider certification an added advantage
Benefits:
- 5-day work week
- Learning and Development opportunities for career growth
- Medical and insurance coverage
- Employee discounts within Shangri-La Group
- Duty meals and shuttle bus provided
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