hotel manager

4 weeks ago

Singapore HOTEL NUVE URBANE PTE. LTD. Full time
Roles & Responsibilities

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities

Operations

  • Improving on operations procedures.
  • Managing a team of staff under various departments.
  • Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.
  • Checking all emails and OTA messages are being replied promptly within a day.
  • Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
  • Checking no outstanding payments for in-house and check out guests.
  • Ensuring accuracy of daily reports.
  • Providing training to new joiners.
  • Covering shift when necessary.
  • Checking and monitor of inventory level.
  • Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

  • Following up that all guest's special request prior to check in and arrange accordingly.
  • Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.
  • Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.
  • Bringing up online review ratings.

Reports

  • Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.
  • Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.
  • Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.
  • Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.
  • Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

  • Checking of guest rooms before guest arrival.
  • Ensuring good communication between Housekeeping and Front desk Department.
  • Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.
  • Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

  • Increasing ADR.
  • Managing hotel room rates and allotments.
  • Knowing OTAs and hotel rates and promotions.
  • Managing hotel expenses.
  • Hitting monthly hotel revenue target.
  • Assisting in collections of any outstanding payments.

Job Holder's specifications

  • Possesses a Degree or Diploma in Hospitality or equivalent.
  • Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.
  • Must possess integrity and drive.
  • Proficient in Microsoft Office Applications.
  • Must be highly independent and resourceful.
  • Possess good communication and leadership skills.
  • Able to correspond in writing with customers, suppliers and internal staff.
  • Able to withstand work pressure and guests' demands.

Employment Benefits

  • AWS and performance bonus
  • 14 days Annual leave
  • 1 day Birthday leave
  • Medical and Dental benefits
  • Other Managerial benefits
Tell employers what skills you have

Front Office
Revenue Management
Microsoft Office
Social Media
Housekeeping
Inventory
Arranging
Property
Pressure
Writing
Customer Service
Hotel Management
Sourcing
Service Delivery
Hospitality

  • Hotel Manager

    1 week ago

    Singapore Conservatorium Hotel Full time

    Hotel Manager - JR-03452 - Executive Office - Full time - Permanent - Mandarin Oriental, Singapore **HOTEL MANAGER**: Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth...

  • Hotel Manager

    1 week ago

    Singapore Mandarin Oriental Hotel Group Full time

    **HOTEL MANAGER**: Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning...

  • Hotel Manager

    7 days ago

    Singapore Mandarin Oriental Hotel Group Full time $120,000 - $180,000 per year

    HOTEL MANAGERMandarin Oriental, Singapore is looking for a Hotel Manager to join our team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and...

  • Hotel Manager

    3 weeks ago

    Singapore J8 HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a professional and customer-focused Hotel Manager, reporting to our CEO, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore.In this position, he/she will be responsible for the day-to-day operations and activities at this hotel, including our new Vietnamese Restaurant.He/She will be...

  • Hotel Manager

    7 days ago

    Singapore Mandarin Oriental Hotel Group Limited Full time

    HOTEL MANAGER Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and...

  • Hotel Manager

    2 weeks ago

    Singapore J8 HOTEL PTE. LTD. Full time

    Overview We are looking for a professional and customer-focused Hotel Manager, reporting to our CEO, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore. In this position, he/she will be responsible for the day-to-day operations and activities at this hotel, including our new Vietnamese Restaurant. Responsibilities Oversee...

  • Hotel Manager

    7 days ago

    Singapore Mandarin Oriental Hotel Group Limited Full time

    HOTEL MANAGER Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and...

  • Assistant Hotel Manager

    2 weeks ago

    Singapore J8 HOTEL PTE. LTD. Full time

    Overview We are looking for a professional and customer-focused Assistant Manager, reporting to the Hotel Manager, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore. Responsibilities Assist the Hotel Manager and deputise in his absence for day-to-day hotel operations and activities, including our new Vietnamese Restaurant. Be...

  • Assistant Hotel Manager

    8 hours ago

    Singapore J8 HOTEL PTE. LTD. Full time $60,000 - $80,000 per year

    Job Description & RequirementsWe are looking for a professional and customer-focused Assistant Manager, reporting to the Hotel Manager, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore.In this position, you will assist the Hotel Manager and deputise him in his absence, for the day-to-day operations and activities at this...

  • Hotel Manager

    5 days ago

    Singapore A HOTEL FARRER PARK PTE. LTD. Full time

    Overview We are seeking an experienced Hotel Manager with a strong background in managing large-scale hotel operations within a global or recognized hotel chain. The successful candidate will be a proven leader who can uphold brand standards, drive operational excellence, and deliver an outstanding guest experience in line with international benchmarks....