
IT Support Helpdesk
11 hours ago
1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently, professionally, and within SLAs (Service Level Agreements). Handle complex or escalated technical issues that junior staff can't solve. Maintain high standards for troubleshooting and documentation. 3. Customer/End-User Communication Ensure excellent service to internal or external users. Follow up with users on unresolved issues or complaints. Communicate downtime, incidents, and updates clearly to affected users. 4. Reporting and Metrics Track ticket volumes, resolution times, customer satisfaction scores, and other KPIs. Produce regular reports for IT managers or senior leadership. Identify patterns or recurring problems and suggest long-term fixes. 5. Process Improvement Create, update, and enforce helpdesk policies, knowledge base articles, and standard operating procedures (SOPs). Recommend tools or process upgrades to improve efficiency (like better ticketing systems, chatbots, etc.). 6. Collaboration Work closely with other IT teams (Network, Systems, Security) to escal and resolve major issues. Participate in change management and incident management processes. 7. Training and Development Onboard new helpdesk staff. Organize continuous learning (e.g., new software rollouts, cybersecurity training). #J-18808-Ljbffr
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IT Helpdesk Support
11 hours ago
Singapore People Profilers Full timeGlobal role, will be required some OT (will be compensated by OT pay or time off in lieu)As part of the Technical Helpdesk Team, you will provide in-house Helpdesk and Technical support to end users. You will also be involved in the installation, cabling and set-up of workstations, PCs and printers. Responsibilities Provide in-house helpdesk and technical...
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IT Helpdesk Support Jobs in Singapore
1 week ago
Singapore Newspaper WordPress Full timeIT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest telecommunications...
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Helpdesk Support Specialist
4 days ago
Singapore ERP21 Pte Ltd Full timeFull Time - Post Date: October 4, 2021 18350 As a Helpdesk Support Specialist, you will get to: - Monitor and observe system alerts or out of the normal system behaviours. - Perform consolidation of records for reporting for monitoring, analytics or audit purposes. - Perform post change system health checks to verify that the changes didn’t caused...
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Desktop and Helpdesk Support
7 hours ago
Singapore ECO-ITS PRIVATE LIMITED Full timeThe Desktop Engineers shall carry out the following scope of work. Helpdesk and desktop support for ICT Computing Devices Audio-Visual (AV) support Update of Windows Operating System patches, anti-virus definitions and other software patches Setup, installation, re-installation and disposal for ICT computing devices Equipment loan and IT-related...
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Helpdesk Support
4 days ago
Singapore THONG SIEK FOOD INDUSTRY PTE LTD Full time**Job Purpose**: Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. - Providing technical assistance (remote access) to ERP systems, Matching systems and Reporting systems. - Providing technical...
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IT Helpdesk Support
7 hours ago
Singapore Career Edge Asia Pte Ltd Full time$4K + AWS + VB + allowance 5 working days, Mon - Fri, normal office hours Location: East **Responsibilities** - Managed all helpdesk service request (Internal & External) - Provide remote support to do basic troubleshooting - Tabulation of service related data - Provide day-to-day technical support to end users and ensure the smooth running of computers,...
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L1 Helpdesk Support
1 week ago
Singapore Avepoint Full timeBeyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data...
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Helpdesk Engineer
6 days ago
Singapore APAR TECHNOLOGIES PTE. LTD. Full timeResponsibilities Perform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. Prepare and...
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IT helpdesk
6 days ago
Singapore NOKO GLOBAL Full timeHeadline: IT Helpdesk Support - Join Our Tech-Savvy Team!Body: Are you passionate about technology and helping people solve problems? Do you have a knack for troubleshooting and a friendly, patient demeanor? If so, (Company Name) is looking for an enthusiastic IT Helpdesk Support Technician to join our team!In this entry-level role, you'll be the first point...
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IT Helpdesk Agent
4 days ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...