Helpdesk Engineer

12 hours ago

Singapore APAR TECHNOLOGIES PTE. LTD. Full time

Responsibilities Perform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc). Monitor system (batch jobs, server utilization, system alerts etc). Support system patches by doing sanity testing after patches. #J-18808-Ljbffr

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