Card Centre Operations

2 days ago

Singapore NETS Full time

Join to apply for the Card Centre Operations & Service Level Support (Lead Associate)role at NETS The candidate assists the Head of Operations to manage the machine operators and quality checkers in the Operations & Service level team and drive the teams to meet all Card Centre customers service levels. He/she should oversee the end-to-end processes in Operations & Service level group which includes planning, organizing and coordinating activities and resources within the teams. Overview The role supports operations and service level management within Card Centre, focusing on productivity, quality, and ensuring alignment with banking service levels. Key Responsibilities Accountable for productivity and quality of work performed by the Machine Operators and Quality Checkers team. Identify and escalate critical issues to the Head of Operations. Drive the Operations & Service Level team in meeting the

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