Solutions Expert

Overview Team IntroductionMultimedia middle platform (Video Cloud) is one of the world's leading video platforms, providing media storage, transcoding and streaming services. We are committed to building the next generation video processing platform and the largest live broadcast network to provide an excellent experience for billions of users around the world. The role of the Solutions Expert requires in-depth understanding of video cloud business architecture, helping internal/external business parties to deepen product awareness, promote product optimization, and output the best solution in combination with product capabilities. Responsibilities Providing optimized solutions and best practices to customers by leveraging the product capabilities and key features of BytePlus video solutions, including Live Streaming, Video-on-Demand, Real-Time Communications etc. Cooperate with the sales and engineering team to provide presales and technical support services to the global market. Design video cloud proposal based on customer requirements. Understand and feedback on customers' needs and market trends to improve the BytePlus video products and services. As an industry expert, you should have a deep understanding of the development trends of the video industry and technology, and provide customers with guidance to make business decisions. Ensure the technical feasibility of key accounts and benchmark cases, facilitate project implementation and successful delivery, and summarize replicable solutions. Qualifications Minimum Qualifications -Proficiency in writing technical documents including proposals, solutions and good documentation skills to express architectural planning clearly Proven experience in project management; able to manage user demands, implement cross-departmental coordination of complex projects, and coordinate internal and external resources to establish service processes Preferred Qualifications - Minimum 5 years of pre-sales or product management experience in design, implementation and consulting on video cloud products, including Live Streaming/Video-on-Demand/Real-Time Communications, etc Proficiency in business communication skills as a bridge between the customers and the product R&D team Experience in customer support in international markets and serving well-known customer cases is preferred Excellent teamwork spirit, professionalism, stress resistance and rapid learning ability Job Information About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. #J-18808-Ljbffr