AV IT Systems Specialist

2 weeks ago

Singapore The Esplanade Co Ltd Full time

Overview
The role of the AV/IT Systems Specialist is to provide effective and efficient technical support in the maintenance of the automated and/or computerized systems in the Production Services Department. These systems support the various productions that take place within the Esplanade. This position may not necessarily be show related but provides frontline troubleshooting and diagnostic service to the systems, in the area of specialization, that support ongoing productions in any of the Esplanade venues.
The jobholder is required to apply high levels of disciplinary expertise or specialized knowledge. You must have broad insight and the technical expertise to deal with situations requiring well-developed, deductive, evaluative and investigative skills. The AV/IT Systems Specialist is responsible for the daily maintenance and the security of these systems.
Key Responsibilities
Production and technical services/operations
Assists supervisors/managers and stakeholders in ensuring that production and technical needs of users are met in their respective areas of expertise.
Working together with Technicians in ensuring that a high level of safety, quality service and craftsmanship is maintained.
Check and maintain the equipment and/or systems so that they operate smoothly for plotting sessions, rehearsals, and performances.
Assists in other areas (not just within own specialized area) when needed.
To provide operational support as and when necessary.
Maintenance of all technical equipment
Tests and services all equipment on a regular basis, ensuring that they are in good working order at all times.
Provides first-line repair, troubleshooting and diagnostic services when necessary.
Document, update and maintain maintenance and procedures logbook/ database.
Assist in executing preventive maintenance checks and proactively identify and resolve potential issues.
Keeps current with all advances and updates to equipment and systems and properly installs and tests all upgrades according to best industry standards.
Be "on call" for emergencies whenever systems problems occur.
Keep current with all appropriate licenses, training, and certification as deemed necessary to the position.
To manage production IT network services and ensuring the security and performance are monitored and protected.
To ensure that production IT services and assets are properly documented and maintained and responsible for all relevant system documentation.
To assist CAPEX implementation for new and replacement of hardware and software.
Technical Production IT services and support
To ensure that operating system and software upgrading/patching are of current version and security is up to date and system performance is monitored.
Responsible to upkeep the system

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