Customer's Retention

2 days ago

Singapore MIRAGE AESTHETIC PTE. LTD. Full time

Job Summary The Customer's Retention & Engagement Executive will be responsible for tracking and monitoring customers' treatment packages, ensuring timely communication before expiry, and driving package renewals. This role plays a key part in enhancing customers satisfaction, loyalty, and overall business retention. Responsibilities Maintain and update the customer database, ensuring accuracy of treatment package details, usage records, and expiry dates. Track and monitor treatment packages due for expiry within six months and proactively reach out to clients to encourage renewals. Collaborate with the Marketing and Sales teams to plan and execute retention campaigns, promotional offers, and loyalty programs. Generate, analyse, and present reports on package utilization, renewal rates, and customer engagement metrics using Pivot Tables, VLOOKUP, and other Excel functions. Perform extensive data sorting and validation to ensure data accuracy and identify patterns or trends in customer behaviour. Identify opportunities for upselling or cross-selling treatments based on client history, preferences, and feedback. Conduct market research on competitor offerings, pricing, and promotions to identify trends and provide actionable insights. Identify and liaise with beauty influencers and brand partners for potential collaborations, partnerships, or promotional campaigns. Support the preparation of periodic reports summarizing customer engagement, package usage, and renewal performance. Assist with billing follow-ups and perform related administrative tasks as required. Qualifications & Skills Diploma or Degree in Marketing, Business, Hospitality, or a related field. 1–3 years of experience in customer service or customer engagement, preferably within the beauty, wellness, or spa industry. Excellent communication and interpersonal skills, with a customer-focused mindset. Strong analytical and data management skills, including proficiency in Extensive Data Sorting, Pivot Tables, and VLOOKUP. Highly proficient in Microsoft Excel and other database management tools. Strong organizational skills and attention to detail. Passionate about beauty, wellness, and delivering an outstanding customer experience. Interested applicants, kindly click "APPLY NOW" to Join Us Regrettably, only shortlisted candidate will be notified, thank you for applying. #J-18808-Ljbffr

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