Retention Analyst

3 days ago

Singapore foodpanda Full time

**Company Description**
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
**Job Description** About the Opportunity**

Are you analytical, resourceful, and energized by solving complex growth problems in a tech environment? foodpanda is looking for a data-savvy and impact-driven Retention Analyst to join our regional Marketing team. In this role, you’ll take ownership of our customer retention strategy—managing budgets, modeling performance, and uncovering actionable insights to drive long-term customer value. Working closely with local markets and cross-functional partners in 17 markets across APAC and Europe, you’ll play a key role in maximizing and unlocking new marketing levers that keep our customers engaged.

**What You’ll Be Doing**
- Manage and optimize marketing incentive budgets, ensuring investments deliver sustainable ROI and drive measurable customer growth.
- Develop and monitor key performance metrics to track retention and growth across markets, guiding local teams toward achieving their targets.
- Establish strategic performance frameworks and KPIs to help local teams optimize incentive investments, aligning efforts with growth goals and budget efficiency.
- Collaborate with regional and local teams to design, test, and implement growth levers—including incentive strategies, retention tactics, and CRM engagement experiments—that support long-term customer engagement.
- Translate experimental results and performance analyses into actionable business insights, ensuring successful rollout and knowledge sharing across markets.

**Qualifications**
- 2-4 years of experience in growth, consulting or analytics, ideally in tech, e-commerce or digital platforms, with strong business acumen. Prior experience in marketing is ideal but not necessary.
- Strong financial or commercial analysis skills with experience building models, interpreting performance data, and deriving actionable insights, including designing A/B tests from identified customer or business problems.
- Comfortable working with budgets, setting KPIs, and tracking against performance goals.
- Strong proficiency in Excel or Google Sheets is required; familiarity with Tableau and SQL is a plus.
- Strong verbal and written communication skills. Able to prepare well laid out, easily understood analysis and written presentations.
- Organized, detail-oriented and solution-focused mindset. Experience in proactively driving new initiatives and projects.
- Fluent in English, and comfortable engaging with a wide range of stakeholders in a fast-paced, matrixed and international environment.

  • Data Analyst

    2 weeks ago

    Singapore Perfect World Co., Ltd. Full time

    Direct message the job poster from Perfect World Co., Ltd. Perfect World Holding Group is a global leading entertainment industry group with Perfect World Co., Ltd. ) as its listed arm. The group has introduced its products into over 100 countries and regions around the world, with a principal focus on the countries and regions in North America, Europe, and...

  • Analyst / Senior Analyst - Offshore Wind

    5 days ago

    Singapore Westwood Global Energy Group Full time

    Offshore Wind - Analyst / Senior Analyst Westwood Global Energy Group The Westwood Global Energy Group (WGEG) is home to some of the most respected solutions in energy market research and intelligence. We provide the actionable insight that businesses, industry bodies and investors need to answer their most strategic, technical and commercial questions. We...

  • Sales Support Analyst

    3 days ago

    Singapore NSEARCH GLOBAL PTE. LTD. Full time

    Our client, one of world’s largest financial services institutions is looking for: **Sales Support Analyst** - Implement strategic initiatives by working closely with internal and external stakeholders on Corporate Bancassurance products, market and sales support offerings to meet the needs of DBS customers. - Develop customers insights that can be used to...

  • Product Business Analyst

    2 weeks ago

    Singapore ORANGEKLOUD PTE. LTD. Full time $80,000 - $120,000 per year

    About the RoleWe're seeking a Product Business Analyst to act as a bridge between Product, Design, Sales, Marketing, and Customer Success. Reporting directly to the Product Owner , this role goes beyond coordination — it is accountable for turning product delivery into measurable business outcomes, including revenue impact.You'll streamline execution,...

  • Data Analyst

    1 week ago

    Singapore Potato Play Pte. Ltd. Full time

    Potato Play Pte. Ltd. is a venture-funded mobile games publisher/developer obsessed with creating the next big hit game that’s going to be on everyone’s phones. We’re doing this by combining the creative energy of our diverse and talented team with data-driven direction. With several chart-topping hits under our belt, we’re constantly iterating and...

  • Digital Marketing Analyst

    2 days ago

    Singapore THEREWARDSCO PTE. LTD. Full time

    The Rewards Club was founded with the mission to enhance the experience of making big ticket purchases. We offer high-value, exclusive rewards for every purchase our members make through us, starting with real estate purchases. The Digital Marketing Analyst Trainee will work with the CEO and Chief Business Development Officer with the rest of the core team...

  • Marketing Data Analyst

    2 weeks ago

    Singapore Monee Full time

    Join to apply for the Associate - Credit, Risk Management, Risk Modelling - Marketing Data Analyst role at Monee . Responsibilities include: Optimizing marketing strategies for credit products through data analytics in user acquisition and retention, such as online marketing, voucher dispatch, robocall promotion, and campaigns. Designing user segmentation...

  • Market Research Analyst

    2 weeks ago

    Singapore ROADGET BUSINESS PTE. LTD. Full time

    **Role** SHEIN’s marketing team is looking for a Market Research Analyst. Based in Singapore, the marketing team is responsible for driving SHEIN’s marketing and branding strategy with internal and external stakeholders across SEA markets. This person will drive brand awareness and credibility for SHEIN amongst employers globally, by delivering unique...

  • Lead Analyst

    5 days ago

    Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Wise is on a mission to make money without borders - convenient, fast, and eventually free. We’re looking for a Lead Analyst to join our Spend Squad in Singapore. This role is a unique opportunity to have an impact on Wise's mission, grow as an analytics leader, and help deliver product experiences that delights our customers and drives our growth. As...

  • Business Analyst

    1 week ago

    Singapore Trevose Partners Limited Full time

    Business Analyst eFX Responsibilities: Client Implementation & Onboarding Lead and coordinate project kick-off sessions for clients implementing the trading platform. Work closely with clients to define business requirements and translate them into clear technical specifications for development teams. Design functional workflows, document Functional...