Contact Centre Representative

Job Title: Contact Centre RepresentativeWe are seeking an experienced contact centre representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls related to hospital bills, providing billing information to patients, and sending statements of accounts.Respond to inquiries and resolve issues related to...

Job Title: Contact Centre RepresentativeAbout This Role:This is an exciting opportunity to join our team as a Contact Centre Representative. As the first point of contact for parents and students, you will play a key role in providing excellent customer service and ensuring a smooth learning environment.Serve as the initial point of contact for walk-in and...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...

Job SummaryWe are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.The successful candidate will be responsible for attending to incoming calls, keying information into our system, and performing other ad-hoc duties as assigned....

Job Title: Call Centre Representative">Job Description:">We are seeking a skilled Call Centre Representative to handle guest inquiries, resolve issues and provide excellent service. As the first point of contact for our guests, you will be responsible for managing reservations, room assignments, and responding to emails and messages.">Responsibilities: ">

**Responsibilities: - Provide day-to-day supervision and support to a team of customer service representatives, ensuring adherence to company policies, procedures, and service standards. - Coach and mentor team members to enhance their performance, productivity, and professional development. - Monitor and evaluate team performance, providing regular feedback...

-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...

**Executive, Contact Centre** **Responsibilities** - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and...