Digital Product Delivery Lead
5 days ago
About DBS Bank
DBS Bank is a leading financial institution in Asia, committed to helping its customers achieve their financial goals and aspirations. As a market leader in consumer banking, DBS offers a wide range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans.
Our Digital Banking Initiative
DBS is at the forefront of the digital revolution, with a focus on creating innovative products and services that integrate banking into our customers' digital lifestyle. Our digital banking initiative aims to provide a seamless and secure banking experience for our customers, leveraging the latest technologies and trends.
Responsibilities
- Manage the delivery of digital products and services, ensuring timely and high-quality results.
- Collaborate with business and technology stakeholders to drive end-to-end delivery, from business requirements to user acceptance testing.
- Analyze and develop detailed business requirements into user stories or business requirement documents.
- Work closely with the UX design team to conceptualize and optimize customer journeys.
- Review functional specifications documents to ensure alignment with business requirements.
- Lead functional testing activities with a team of QA engineers.
- Collaborate with other business units and IT partners to identify enhancements and map end-to-end system and process requirements.
- Support post-implementation tasks, including user training and production problem investigation.
- Ensure customer issues are resolved within service level agreements.
Requirements
- Minimum 5-7 years of relevant experience in digital banking, technology, or a related field.
- Good understanding of prevalent and emerging payment technologies and operational processes.
- Experience in managing projects end-to-end, with a focus on business requirements development, test management, and system implementation.
- Excellent interpersonal and communication skills, with a positive working attitude and effective problem-solving abilities.
- Ability to work under pressure with accuracy and commitment.
- Strong stakeholder management skills, with the ability to work effectively with different teams and partners.
- Meticulous and systematic approach, with an eye for detail.
- Self-starter and independent worker, with the ability to rise to challenges and manage stringent timelines.
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